Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nagina Burgess

Bayonne,NJ

Summary

Experienced professional specializing in Retail Banking and Administrative roles, showcasing a profound understanding of the industry. Demonstrates exceptional customer service skills with a proven track record of effectively catering to customer needs. Proficient in promoting and presenting various bank products and services to potential clients, actively engaging in sales initiatives to achieve branch sales targets and objectives. Additionally, adept at contributing to strategic activities aimed at enhancing overall business performance.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Transaction Specialist II

JP Morgan
06.2019 - Current
  • Follow bank policies, procedures and guidelines to process transactions accurately and efficiently. Demonstrate outstanding customer service, resolved customer concerns and helped build customer loyalty. Achieved production goals. Enter information into the system in accordance with established operating protocols. Manage and analyzed complex financial transactions to ensure adherence to regulatory requirement

Branch Ambassador

Capital One Bank N.A
11.2016 - 10.2018
  • Followed bank policies, procedures and guidelines to process transactions accurately and efficiently. Demonstrated outstanding customer service, resolved customer concerns and helped build customer loyalty. Achieved sales goals by identifying customer needs and referring financial products and services. Prevented fraudulent activities. Helped Managers with administrative jobs. Mentored and coached new bank tellers

Logistics Specialist

Brinks Inc
05.2014 - 09.2016
  • Processed external currency, completed cash logistics, and balanced cash vault. Verified bank deposits. Handled high-volume paperwork and collaborated with administrators to resolve shipping problems. Completed data entry for all currency transactions.

Associate Banker

Chase Bank
02.2007 - 05.2014
  • Followed bank policies, procedures and guidelines to process transactions accurately and efficiently. Developed and maintained strong customer relationships, providing exceptional service and advice. Educated customers on features and benefits of banking products and services, and built customer loyalty. Monitored and verified suspicious activity on customer accounts. Vault and ATM Custodian

Education

George Westinghouse High School
Brooklyn, NY

Skills

  • Novice in anti-money laundering procedures and regulations
  • Strong customer service and interpersonal skills
  • Cash handling and logistics expertise
  • Financial product knowledge
  • Proficient in handling transactions using banking software
  • Attention to detail and problem-solving abilities

Certification

AssociationOf Certified Anti-Money Laundering Specialists, (ACAMS) 2019

Timeline

Transaction Specialist II

JP Morgan
06.2019 - Current

Branch Ambassador

Capital One Bank N.A
11.2016 - 10.2018

Logistics Specialist

Brinks Inc
05.2014 - 09.2016

Associate Banker

Chase Bank
02.2007 - 05.2014

George Westinghouse High School

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Nagina Burgess