Nagisa Toguchi
Okinawa
Summary
Dynamic professional with a proven track record in facilities maintenance and advertising sales, notably with the US Marines Corps as a local National. Excelled in task delegation and sales support, generating 150 service tickets daily and driving advertising success in Print 21. Proficient in Excel and Photoshop, blending exceptional office administration skills with creative design expertise.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Work Order Clerk
US Marines Corps
Okinawa, Japan
12.2014 - Current
- With minimal supervision, uses knowledge of facilities maintenance procedures to determine the priority, type of work, and sequence of assignment for emergency/service calls.
Coordinate with both daytime and after-hours work crews, via both U.S. and Japanese managers and supervisors.
Generates about 150 service tickets per day by computer in the Enterprise Database System, and records in English all service calls and the action taken. Screens, reviews, processes, forwards, and files work requests in history files for specific facilities and managers, as required. Responsible for assisting personnel within the Operations Section to meet mission-essential workload requirements as required.
Work independently after hours and on weekends. Decide if the repair request coming from the customer is an emergency or not, and if it is an emergency, contact the supervisors and send crews.
Work on the shift schedule (07:00-16:00/15:00-24:00/23:00-08:00).
Advertisement Sales Representative
Print 21
Okinawa
10.2006 - 04.2009
- *Sells advertising space in the Japan Update newspaper to both existing and new customers.
*Support existing customers, discuss our advertising success, discussing advertisement design. Suggest advertisement designs. Creation of advertising designs. *Translating customers advertisements into English.
*Interviewing advertising clients then writing articles in English for print. Taking photographs of client's business.
*Setting up contracts with clients. Billing clients and keeping track of payments.
*Delivering newspapers to clients and potential clients every Thursday (About 60 shops).
*using Excel to create sales spreadsheets.
Education
Bachelor of Arts - Arts, Arts Planning Department
Osaka University of Arts
Osaka, Japan03-2000
Skills
- Task delegation
- Work prioritization
- Sales support
- Safety practices
- Preparing boxes
- Updating logs
- Order logging
- Teamwork orientation
- Preparing packages
- Sales order processing
- Office administration
- Schedule verification
- Skilled in Illustrator
- Skilled in Photoshop
- Skilled in Word
- Skilled in Excel
- Skilled in PowerPoint
Accomplishments
- MLC Administrative professional of the Quarter BWT 1-5 and below (October - December 2023)
Certification
*Marching Band & Baton Twirling Third Grade Instructor
*Ordinary Driver's License
*Secretary License Second Grade
*Librarian License
*PADI Open Water Diver
*Quality Assurance Personnel (QAP)
*THE DEFENCE COMMISSARY AGENCY Meat Management
Languages
English
Professional
Japanese
Native/ Bilingual
Custom
Create manuals for the operation of MAXIMO (maintenance management system) using PowerPoint for MLC (Local National, Master Labor Contract), GS (General Schedule), and Marines.
Create new procedures using PowerPoint for MLC, GS, and Marines.
Schedule management for MLC work order clerks. Discuss schedule coordination with the Marines and GS.
Update the US supervisors' and MLC foremen's phone lists.
Create a CCIR (Commander's Critical Information Report) report in Excel as co-authoring, and manage it. Create a work order clerk's manual for MLC, GS, and Marines.
To avoid congestion at the FE Service Desk, I suggested to my supervisor that a representative email address be created, and that the service desk accept emails, except for urgent matters and emergencies. Since then, the phone congestion has eased.
Maintains the authorized requester list for about 8,000 buildings.
Others:
I have experience in customer service for military customers and civilians over the phone and via email in my current position.
I have skills in using Microsoft Word, Excel, PowerPoint, and Teams.
I am able to multitask and prioritize them.
I have been working at the FE service desk. I am confident in submitting service tickets and work requests to FE because I have been making service tickets and dealing with work requests.
Timeline
Work Order Clerk
US Marines Corps
12.2014 - Current
Advertisement Sales Representative
Print 21
10.2006 - 04.2009
Bachelor of Arts - Arts, Arts Planning Department
Osaka University of Arts
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