NAGORE ETXEBARRIA

Massage Therapist

Self-employeed

Paso Robles, CA

07.2025 - Current

Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Identified needs of customers promptly and efficiently.
Maintained updated knowledge through continuing education and advanced training.

Host

BasCook

Bilbao, Spain

04.2012 - 12.2015

Assisted other departments when needed such as bussing tables or delivering food orders.
Managed incoming calls during busy shifts.
Assisted servers in seating guests by escorting them to their tables.
Inspected dining areas for any damages or defects.
Balanced cash drawers at the end of each shift.
Provided customers with accurate wait times and monitored waiting list.
Processed payments from customers using a POS system.
Provided excellent customer service by anticipating customer needs.
Performed light administrative duties such as filing documents and taking messages.
Managed dining room layout to maximize efficiency of staff members.
Checked identification for guests who appeared under age 21.
Greeted guests upon arrival and provided them with menus.
Took reservations over phone and in person.
Contributed to team efforts by accomplishing related tasks as needed.
Served as point-of-contact for resolving guest complaints or special requests.
Resolved conflicts between customers when necessary.
Maintained cleanliness of lobby area, including wiping down tables and chairs.
Answered customer inquiries regarding the menu, restaurant services, and special promotions.
Ensured compliance with health and safety regulations within the restaurant.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Answered telephone to provide dining information and take reservations.
Greeted guests and gathered information to seat groups or place on waitlist.
Notified server after seating parties in section to facilitate prompt service.
Offered seating and other special accommodations to customers according to preferences and dining area volume.
Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Resolved customer service and food-related issues to maintain guest satisfaction.
Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
Accommodated guests with children and special needs to promote comfortable dining experience.
Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Greeted incoming guests to escort to assigned dining area and present menus.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Developed long-term relationships with customers to increase opportunities for repeat business.
Performed regular restroom checks to restock supplies and handle minor cleaning.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Communicated with servers about new tables, changes in food availability and customer comments.
Collected reservation information and communicated updates to guests via mobile device or in-person.
Escorted guests to seating area, furnished menus and highlighted daily specials.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Utilized POS system to total meal costs and add taxes for final bill calculation.
Took beverage orders and served drinks during peak meal times.

Hospitality Worker

ANAYAK

BILBAO, SPAIN

06.2009 - 10.2012

Managed reservations for guests who wished to dine at the restaurant.
Served food and drinks to customers in a timely manner.
Checked on customers regularly to ensure satisfaction with meals and services.
Resolved customer complaints promptly in order to maintain high levels of satisfaction.

Summary

Overview

Work History

Massage Therapist

Host

Hospitality Worker

Education

MASSAGE THERAPIST - MASSAGE THERAPIST

MASSAGE PRACTITION 200 HRS - MASSAGE PRACTITION 200 HRS

BBA - Marketing

Skills

Languages

Affiliations

Certification

Timeline

Massage Therapist

Host

Hospitality Worker

MASSAGE THERAPIST - MASSAGE THERAPIST

MASSAGE PRACTITION 200 HRS - MASSAGE PRACTITION 200 HRS

BBA - Marketing

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