Nagy Henalla
Sacramento,CA
Summary
Energetic adaptable Restaurant Assistant Manager with a 14-year career at successful 4-diamond rated establishment. Seeking to advance professional career in the restaurant industry. Outstanding leader with distinguished team-building skills and excellent conflict resolution abilities as well as a strong work ethic.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant General Manager (AGM)
Fixins Soul Kitchen
06.2022 - 09.2024
- Managed budget and expenses, consistently meeting or exceeding financial targets
- Implemented employee training programs to enhance skills and knowledge, resulting in improved performance metrics
- Developed and implemented strategies to improve customer satisfaction, resulting in an increase of XX% in positive feedback ratings
Restaurant Manager
Thunder Valley Casino Resort
08.2013 - 06.2022
- Directed general restaurant operations, monitoring food quality and staffing requirements to ensure a positive dining experience for every guest
- Coordinated scheduling for employees to effectively provide everyday services and special events
- Responsible for hiring, training, evaluating and discipline for staff of eighty union employees
- Provided highest level of customer service with a positive and professional attitude
- Supervised and oversaw the daily restaurant operations while improving service and team spirit by example
- Inspected restaurant daily to ensure high quality food and food presentation and cleanliness
- Annual revenue of $12 million serving up to 3000 guest per day
Host/Cashier
Thunder Valley Casino Resort
08.2008 - 08.2013
- Welcome customers who enter the restaurant and ensure that they are being looked after by waiters
- Operate cash machines and POS to calculate customers' bills
- Assist waiters and servers during rush hours by packing takeaways and leftovers
- Maintaining constant contact with servers and kitchen staff
- Accommodates any special needs of guests, i.e., boosters, highchairs, disabilities
- Manages the Wait List when the restaurant is full
- Provides guest assistance to servers as needed
- Maintains a clean and organized work area and completes cleaning as assigned
- Processes credit and gift cards
- Processes To-Go orders
- Operates cash register to accurately maintain cash balance
Education
Bachelor's degree - English Literature And Education
Skills
- Problem-solving skills
- Stress management Skills
- Organizational skills
- Stable work history
- Conflict Management
- Operations Management
- Staff Development
- Inventory Control
- Profit & Loss
- Labor Cost Analysis
- Employment & labor law
- Staff Management
Certification
Food Handler Certification
Additionalinformation - Workauthorization
Authorized to work in the US for any employer
Timeline
Assistant General Manager (AGM)
Fixins Soul Kitchen
06.2022 - 09.2024
Restaurant Manager
Thunder Valley Casino Resort
08.2013 - 06.2022
Host/Cashier
Thunder Valley Casino Resort
08.2008 - 08.2013
Food Handler Certification
Bachelor's degree - English Literature And Education
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