Naha Noreen
Brooklyn
Summary
Dynamic and bilingual healthcare professional with extensive experience, adept in staff management and fostering a positive work environment. Excelled in roles from Medical Assistant to Intake specialist demonstrating exceptional communication skills and a commitment to high-quality patient care. Proven track record in improving team efficiency and problem-solving. passionate about providing excellent care and optimizing health care delivery systems.
Overview
4
4
years of professional experience
Work History
Supervisor
Best Professional Home Care
02.2024 - 11.2024
- Oversee the day-to-day administrative functions of the office, ensuring smooth operations and efficient service delivery.
- Directly supervise and support administrative staff, such as intake specialists, schedulers, HR, coordinators and billing coordinators, ensuring they perform their duties accurately and efficiently.
- Ensure accurate record-keeping of client files, employee records, billing documentation, and other important agency paperwork. Maintain confidentiality and compliance with privacy regulations (e.g., HIPAA).
- Monitor and maintain office supplies, ensuring that the office is fully stocked with necessary materials (e.g., office supplies, caregiver forms, client intake documents).
- Oversee the distribution of brochures, flyers, and other marketing materials, ensuring clients are aware of the agency's services.
- Build and maintain relationships with clients, caregivers, and families to enhance the agency's reputation and ensure a positive experience for all parties involved.
- Maintain records of any incidents, complaints, or problems that occur in the office, ensuring they are properly documented and resolved.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Intake Specialist
Best Professional Home Care
04.2023 - 11.2024
- Respond to inquiries from prospective clients, family members, or healthcare professionals seeking home care services.
- Collect personal, medical, and insurance details from clients or their representatives, ensuring that all relevant documentation is obtained (e.g., medical records, insurance information, consent forms).
- Evaluate the client's needs, including medical conditions, daily living requirements, and specific care preferences. This may involve conducting interviews or using standardized intake forms.
- Collaborate with nurses, case managers, or other professionals to help develop a personalized care plan based on the client’s needs.
- Check client eligibility and coverage details for insurance plans (e.g., Medicare, Medicaid, private insurance).
- Educate clients and their families about financial responsibilities, including co-pays, deductibles, and out-of-pocket costs.
- Maintain accurate and up-to-date client records in the agency’s system, ensuring that all documentation complies with industry standards and regulations (e.g., HIPAA).
- Set up and maintain client files with all relevant information and documentation for the duration of care.
- Arrange for initial home visits or assessments by care managers, nurses, or other team members.
- Provide information to clients and families about the services the agency offers, including the care process, policies, and expectations. Maintain regular communication with clients and their families to ensure satisfaction with services and address any concerns or changes in care needs.
- Ensure that the intake process adheres to all applicable federal, state, and local regulations, including HIPAA and other patient privacy laws.
- Ensure caregivers are properly informed about client needs and preferences.
- Monitor the ongoing care process and, if needed, help facilitate changes to the care plan as the client’s needs evolve.
- Daily follow up with referrals and other needed documents such as DOH + NYIA and enrollment forms using plan of care portals, emails and over the phone status update.
Coordinator
Best Professional Home Care
05.2022 - 03.2023
- Ensure that clients receive timely assessments of their care needs, either by a nurse or case manager.
- Manage and monitor the implementation of care plans, ensuring services are delivered as agreed.
- Match caregivers to clients based on skills, experience, and compatibility. Ensure caregivers have the necessary training and qualifications for the specific care needs of the client.
- Develop and manage schedules for caregivers, adjusting as needed based on client needs or caregiver availability.
- Assist in training new caregivers and providing ongoing education to ensure they are equipped to meet clients' needs.
- Offer support to caregivers and address any concerns or issues they may have.
- Address and resolve any complaints or conflicts between clients, families, and caregivers in a professional manner.
- Ensure that caregivers follow care plans accurately and deliver services according to the established guidelines and regulations.
- Coordinate with the billing department to ensure that services provided are billed accurately, including verifying insurance information and making sure that all necessary documentation is in place.
- Develop and implement contingency plans for emergencies, such as caregiver absences, or changes in client needs, to ensure clients continue to receive care without interruption.
HR Coordinator
Best Professional Home Care
12.2021 - 12.2022
- Ensure that background checks, including criminal background, driving records, and reference checks, are completed for all new hires in accordance with state and federal regulations.
- Verify that all employees, especially caregivers and healthcare professionals.
- Organize continuing education and in-service training for staff, focusing on areas such as patient care, HIPAA compliance.
- Develop programs and initiatives that foster a positive work environment, employee satisfaction, and morales.
- Act as a mediator in resolving conflicts or disputes between employees or between employees and clients, ensuring that issues are addressed fairly and professionally.
- Provide guidance and support to employees dealing with personal or professional issues that may impact their work performance.
- Conduct regular performance evaluations, offering feedback, identifying areas for improvement, and helping employees set professional goals.
- Ensure the agency complies with all federal, state, and local labor laws, including those related to wage and hour requirements, non-discrimination, employee benefits, and family medical leave.
- Ensure that all employees, especially caregivers, understand the importance of patient privacy and confidentiality in accordance with HIPAA regulations.
- Encourage a diverse and inclusive workforce by implementing non-discriminatory hiring practices and promoting cultural competency within the agency.
Medical Assistant
Ben Sinai Medical Center
01.2021 - 10.2021
- Collect basic patient information, such as medical history, current medications, allergies, and vital signs (e.g., blood pressure, heart rate, temperature, respiratory rate).
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Help doctors and nurses during physical examinations by handing instruments, taking notes, or preparing equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Education
Associate of Science - Health Care Management
Kingsborough Community College
Brooklyn, NY06-2021
High School Diploma -
James Madison High School
3787 Bedford Ave, Brooklyn, NY 1122906-2018
Skills
- Bilingual- Fluent in English, Hindi, Urdu, Punjabi proficient understanding : Arabic, Bengali
- Multitasker
- Communication skills
- Team leader
- Administrative skills
- Knowledge of health care policies
- Cultural sensitivity
- Problem solving
- Quick problem solver
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
Award
Academic Achievement Award
Timeline
Supervisor
Best Professional Home Care
02.2024 - 11.2024
Intake Specialist
Best Professional Home Care
04.2023 - 11.2024
Coordinator
Best Professional Home Care
05.2022 - 03.2023
HR Coordinator
Best Professional Home Care
12.2021 - 12.2022
Medical Assistant
Ben Sinai Medical Center
01.2021 - 10.2021
Associate of Science - Health Care Management
Kingsborough Community College
High School Diploma -
James Madison High School
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