Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Nahaliel Green

Bowie,Maryland

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sleep Number Service Technician

Sleep Number Corporation
09.2021 - 02.2023
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
  • Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
  • Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
  • Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
  • Developed customized training materials for clients, empowering them to effectively operate their newly installed systems.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Route Service Sales Representative

Frito Lay
02.2018 - 11.2019
  • Boosted revenues by upselling and cross-selling products to new and established customers.
  • Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
  • Displayed products at over 25+ stores properly at customer sites and according to company specifications and policies.
  • Immediately addressed problems with customers to promote speedy resolution.
  • Maintained positive relationships with customers to promote continued business opportunities
  • Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns
  • Enhanced customer satisfaction by promptly addressing concerns and providing efficient route service solutions.

Grocery Team Member

Whole Foods Market Inc
09.2015 - 02.2018
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Maintained high levels of customer retention with proactive relationship-building strategies.
  • Collaborated with cross-functional teams to optimize the overall customer experience.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Contributed to positive team culture, driving motivation and productivity among peers.
  • Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
  • Leveraged expert product knowledge in guiding customers towards the best solutions for their requirements.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Education

High School Diploma -

Charles Herbert Flowers High School
Springdale, MD
05.2014

Skills

  • Building Rapport
  • Complaint Handling
  • Escalation Management
  • De-Escalation Techniques
  • Effective Communication
  • Attention to Detail
  • Assertiveness
  • Positive Attitude
  • Customer Focus
  • Conflict Resolution
  • Written Communication
  • Computer Literacy
  • Customer Empathy
  • Multitasking and Organization
  • Issue Escalation
  • Product Knowledge
  • CRM Software
  • Technical Support

Accomplishments

  • Employee of the month, highest customer satisfaction, highest efficiency rating.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Certification

OSHA 10

Timeline

Sleep Number Service Technician

Sleep Number Corporation
09.2021 - 02.2023

Route Service Sales Representative

Frito Lay
02.2018 - 11.2019

Grocery Team Member

Whole Foods Market Inc
09.2015 - 02.2018

High School Diploma -

Charles Herbert Flowers High School

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Nahaliel Green