NAHEED IMRAN
Vancouver,WA
Summary
Experienced Retail and Service Industry Professional with Exceptional Customer Service and Sales Skills. Eight years of retail & Service industry experience. Customer-oriented Supervisor with 8 years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in retail and service industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.
Overview
10
10
years of professional experience
Work History
Supervisor
SP+ Parking
Portland, OR
09.2022 - Current
- Meet operational goals and execution
- Ensured Brand standard sortation task
- Provides great guest service and ensure final delivery of daily goals.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Analyzed company's expenditures and developed financial models.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Monitored operations and reviewed records and metrics to understand company performance.
Manager
Dunkin' Donuts
Pompano Beach, FL
01.2019 - 08.2022
- Evaluated employee performances, hired and trained associates, delegated work, and created schedules
- Carried out daily operations with accuracy, including ordering supplies, completing and filing paperwork, analyzing weekly sales data, and performing a multitude of opening duties
- Created a hospitable customer environment via the greeting of customers, objectively and professionally handling complaints, training employees in service initiatives, and modeling exemplary behavior.
Warehouse Supervisor
St. Lucia Express
Doral, FL
06.2015 - 12.2018
- Developed and implemented relative company human resource objectives including selecting, orienting, assigning, scheduling, coaching, and disciplining employees
- Gathered and organized applicable warehouse data to contribute to strategic plans and reviews
- Compiled and provided warehouse budget and expenditure information, monitored warehouse financial data, identified variances, and recommended and implemented cost-saving opportunities.
Shift Leader
Walgreens
Pompano Beach, FL
05.2014 - 06.2015
- Solely carried out shift management logistics including stocking and cashier operations, as well as customer interaction management
- Monitored the quality of customer interactions and implemented corrective actions in an empathetic business-centric manner
- Handled day-to-day cash functions accurately with close attention to detail.
Education
Master of Business Administration (MBA) -
Independent University of Bangladesh
Bachelor of Business Administration (BBA) -
Independent University of Bangladesh
Skills
- Strategic Planning
- Staff Management
- Business Administration
- Operations Management
- Staff Discipline
Timeline
Supervisor
SP+ Parking
09.2022 - Current
Manager
Dunkin' Donuts
01.2019 - 08.2022
Warehouse Supervisor
St. Lucia Express
06.2015 - 12.2018
Shift Leader
Walgreens
05.2014 - 06.2015
Master of Business Administration (MBA) -
Independent University of Bangladesh
Bachelor of Business Administration (BBA) -
Independent University of Bangladesh
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