Nahema S Lafortune
New Orleans,USA
Summary
Dedicated and multilingual healthcare professional with over five years of combined experience in patient care, customer service, and administrative support. Skilled in healthcare administration, community health outreach, and patient-centered communication. Recognized for strong work ethic, teamwork, and commitment to improving patient outcomes. Adept at multitasking in fast-paced environments while maintaining professionalism and compassion.
Recent graduate with foundational knowledge in Healthcare Administration and hands-on experience gained through academic projects. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Healthcare Professional
Ochsner Health
New Orleans, LA
09.2022 - Current
- Assist in patient care delivery including intake, documentation, and support services.
- Collaborate with nurses and physicians to ensure timely and accurate patient care.
- Provide bilingual communication support for patients and families.
- Maintain compliance with HIPAA and healthcare regulations.
Customer Service Representative
Cross Country Home Services
Remote
01.2020 - 01.2022
- Provided high-quality customer service via phone and digital channels.
- Resolved billing and service inquiries while maintaining customer satisfaction.
- Developed problem-solving skills and the ability to de-escalate difficult situations.
Independent Contractor / Driver
Uber
New Orleans, LA
07.2017 - 03.2020
- Provided safe and reliable transportation services.
- Maintained a high customer satisfaction rating through professionalism and punctuality.
Customer Service Representative / Call Center
Road America
Miami, FL
01.2018 - 01.2020
- Handled high call volumes and assisted clients with roadside assistance needs.
- Documented customer interactions and service outcomes in system databases.
- Built strong communication and multitasking abilities.
Hostess
French Market Restaurant
New Orleans, LA
10.2016 - 12.2017
- Managed reservations and guest relations in a fast-paced environment.
- Ensured excellent customer service and a welcoming atmosphere.
French Substitute Teacher
Audubon Charter School
New Orleans, LA
09.2014 - 01.2015
- Provided classroom instruction in French for students across multiple grade levels.
- Assisted in lesson planning and classroom management.
Education
Bachelor of Science - Healthcare Administration
Herzing University
12-2025
Certified Community Health Worker (CCHW) - undefined
01.2024
Certified Clinical Medical Assistant (CCMA) - undefined
01.2023
Certified Nurse Assistant (CNA) - undefined
01.2020
Bachelor’s Coursework - Business Administration
University of New Orleans
01.2017
Associate Degree - Business Administration
Delgado Community College
01.2016
undefined
APEC University
Dominican Republic01.2010
High School Graduate - undefined
01.2009
Skills
- Fluent in English
- Fluent in French
- Fluent in Spanish
- Microsoft Office Suite
- Electronic Health Records
- Patient intake
- Charting
- Vitals
- Community health outreach
- Care coordination
- Strong communication
- Problem-solving
- Cultural sensitivity
- Team collaboration
- Communication skills
- Clinical skills
- Teamwork and collaboration
- Multitasking Abilities
- Active listening
- Medical terminology
- Problem-solving abilities
- Healthcare administration
- Interactive communication skills
- Attention to detail
Certification
- CPR & First Aid Certified
- HIPAA Compliance Training
- Patient Care and Safety Training
- Certified Clinical Medical Assistant
- Certified Community Healthcare Worker
Languages
French
Native or Bilingual
English
Full Professional
Spanish
Limited Working
Timeline
Healthcare Professional
Ochsner Health
09.2022 - Current
Customer Service Representative
Cross Country Home Services
01.2020 - 01.2022
Customer Service Representative / Call Center
Road America
01.2018 - 01.2020
Independent Contractor / Driver
Uber
07.2017 - 03.2020
Hostess
French Market Restaurant
10.2016 - 12.2017
French Substitute Teacher
Audubon Charter School
09.2014 - 01.2015
Certified Community Health Worker (CCHW) - undefined
Certified Clinical Medical Assistant (CCMA) - undefined
Certified Nurse Assistant (CNA) - undefined
Bachelor’s Coursework - Business Administration
University of New Orleans
Associate Degree - Business Administration
Delgado Community College
undefined
APEC University
High School Graduate - undefined
Bachelor of Science - Healthcare Administration
Herzing University
Core Skills
Fluent in English, French, Spanish, Microsoft Office Suite (Word, Excel, PowerPoint), Electronic Health Records (EHR), Patient intake, charting, vitals, community health outreach, care coordination, Strong communication, problem-solving, cultural sensitivity, team collaboration