Nahia Benitez Ortiz
Kissimmee,FL
Summary
Offering strong organizational skills and keen eye for detail, ready to excel in an operational environment. Brings solid understanding of administrative tasks and data management, with the ability to quickly learn and adapt to new software and processes. Ready to use and develop data entry and communication abilities within the operations clerk role.
Overview
2
2
years of professional experience
Work History
Operations Supervisor
Skyline Destination Management
05.2024 - 01.2025
- Coordinated with maintenance teams to schedule routine vehicle inspections, ensuring optimal fleet performance and safety compliance.
- Developed strong relationships with key stakeholders, including customers, vendors, and other organizational partners, to ensure smooth operations and a positive reputation in the marketplace.
- Managed a diverse team of dispatchers, fostering a collaborative work environment that supported high performance levels.
- Organized paperwork and explained individual job parameters for each assignment.
Group Sales Coordinator
Skyline Destination Management
06.2023 - 05.2024
- Provided exceptional customer service by addressing inquiries promptly and thoroughly to enhance overall client experience.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Implemented efficient filing systems for easy access to important financial documents, improving overall organization within the department.
Dispatch Team Member
Skyline Destination Management
01.2023 - 06.2023
- Managed high call volumes, prioritizing urgent requests to ensure prompt resolution and customer satisfaction.
- Implemented quality assurance measures to monitor dispatcher performance and identify areas for improvement.
- Developed strong relationships with drivers, fostering a collaborative atmosphere that improved overall operations efficiency.
- Facilitated cross-departmental collaboration on special projects, leading to more efficient use of resources and improved outcomes.
Education
High School Diploma -
Zenith Accelerated Academy
Kissimmee05-2017
Skills
- Data analysis
- Fleet management
- Quality assurance
- Customer relationship management
- Microsoft office
- Bilingual - Spanish
- Multitasking capacity
- Analytical thinking
Timeline
Operations Supervisor
Skyline Destination Management
05.2024 - 01.2025
Group Sales Coordinator
Skyline Destination Management
06.2023 - 05.2024
Dispatch Team Member
Skyline Destination Management
01.2023 - 06.2023
High School Diploma -
Zenith Accelerated Academy
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