Nahia Sosa Rodriguez
Spring Hill,FL
Summary
Highly adaptable and results-driven professional with a focus on meeting and surpassing customer demands and sales targets. Strong organizational skills, reliability, and discipline. Fluent in English and Spanish, enabling effective communication with diverse clients. Resourceful with expertise in cash drawer balancing, money management, and maintaining clean shelves. Excellent verbal communication skills and commitment to exceptional customer service for a positive and satisfying experience.
Overview
2
2
years of professional experience
Work History
Assistant Store Manager
Oceanology
01.2023 - 02.2025
- Credit cards, checks, gift cards, and coupons were all processed by me
- Immediately informed the manager of any accidents, injuries, or unsafe working conditions
- Empowered team members by delegating tasks effectively while also offering guidance when needed.
- Helped customers by answering their questions and completing their requests
- Trained and managed associates in customer service and sales techniques.
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift
- Managed scheduling for store shifts to accomplish proper staffing.
- Assisted store manager in meeting standards for customer service and quality.
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
- Collaborated with Store Manager to analyze sales data, identify trends, and develop targeted action plans.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Trained and developed six new employees for ease of transition into team.
Retail
Bath & Body Works
11.2022 - 01.2023
- Worked with an internal team on promotional programs
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Provided purchasing advice to customers
- Was in charge of communicating with customers and ensuring that their needs were met
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Mental Health Professional Certification -
MedCerts
Livonia, MI07-2024
High School -
Wekiva High School
Apopka, FL01.2022
Skills
- Store merchandise handling
- Cash register operations
- Store cleanliness and appearance
- Customer service and engagement
- Time management
- Goals and performance
- Store opening and closing
- Staff supervision
Accomplishments
- Supervised team of ten staff members.
- Resolved and improved staff proformance by holding a staff meeting
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Store Manager
Oceanology
01.2023 - 02.2025
Retail
Bath & Body Works
11.2022 - 01.2023
Mental Health Professional Certification -
MedCerts
High School -
Wekiva High School
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