Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nahid Akter

Jamaica,New York

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Technical Analyst

Health Edge
06.2022 - 10.2023
  • Coordinated with external vendors during system implementations or upgrades, ensuring timely completion within project constraints.
  • Enhanced system performance by identifying and resolving technical issues through thorough analysis and troubleshooting.
  • Communicated project status to stakeholders, authoring reports to provide up-to-date overviews of ongoing progress.
  • Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.

Pharmacy Technician

CVS Pharmacy
01.2017 - 06.2022
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Read and interpret physician's medication orders
  • Adhere to safety practices in order to ensure quality care for patients
  • Help maintain the drug inventory through inventory control practices
  • Entered and processed patients' prescriptions into internal system.
  • Provide customer service by answering phone calls in a prompt and courteous manner
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Triage requests and prioritize them

Front End Cashier

T.J.Maxx
01.2010 - 01.2013
  • Handle Phone System
  • Welcome customers as they arrive at the cash counter with their purchases
  • Maintain a pleasant helpful relationship with customers and co-workers
  • Provide prompt friendly customer service
  • Encourage and answer all customer suggestions, requests and complaints.

Law Office Receptionist

Law Office of Jon Coats
01.2011 - 10.2012
  • Supported attorneys in maintaining their calendar appointments up-to-date while avoiding scheduling conflicts or double bookings.
  • Enhanced client satisfaction by promptly and professionally answering phone calls, directing inquiries to appropriate personnel.
  • Maintained a high level of professionalism and discretion when dealing with sensitive client matters by adhering to strict confidentiality protocols.
  • Assisted in case preparation, compiling necessary documents and materials for attorneys to review.
  • Implemented an organized system for tracking billable hours accurately recorded by attorneys throughout the workday period.

Medical Assistant

Queens Medical Service
01.2009 - 01.2010
  • Record and Update patient information into database, as well as managing appointment scheduling and follow-up
  • Administer patient blood & urine samples and prepare for lab processing
  • Liaise with insurance providers on patients behalf
  • Took & recorded patient vital signs & biopsies, including blood pressure and heart rate.

Education

Associate Of Applied Science (A.A.S) - Pharmacy Technician

01.2016

Skills

  • Client Communication
  • Microsoft Office knowledge
  • Empathic with excellent interpersonal skills
  • Fluent in English, Bengali, Hindi, Urdu and French

Certification

  • Pharmacy Technician, 2016
  • Phlebotomy Technician, 2010
  • HIPAA Certification, 2015

Timeline

Technical Analyst

Health Edge
06.2022 - 10.2023

Pharmacy Technician

CVS Pharmacy
01.2017 - 06.2022

Law Office Receptionist

Law Office of Jon Coats
01.2011 - 10.2012

Front End Cashier

T.J.Maxx
01.2010 - 01.2013

Medical Assistant

Queens Medical Service
01.2009 - 01.2010

Associate Of Applied Science (A.A.S) - Pharmacy Technician

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Nahid Akter