Nahid Sultana
Flushing,NY
Summary
Objectives:
Highly motivated and detailed-oriented individual looking for a responsible position in a dynamic organization where can apply relevant skills and experiences to drive innovation and achieve organizational objectives. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Preventive Case Planner
The Child Center Of New York
11.2020 - 07.2022
- Built solid and trusting rapport with assigned family's (12 cases) children and families, fostering trust and communication to meet case needs.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
- Developed and implemented strategies to reduce and prevent family conflict.
- Facilitated family meetings to ensure communication and collaboration between family members.
- Located resources and made referrals to provide aid to family and children.
- Assisted families in navigating social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Evaluated child's adjustment in foster home and monitored educational and behavioral performance at home and in school.
Behavior Technician
Proud Moments Aba
06.2020 - Current
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Treated clients and families with respect and dignity.
- Trained clients to apply appropriate social skills and behavior modification techniques.
- Assisted clients in identifying and setting goals to promote positive behavior development.
- Educated parents and caregivers to apply appropriate behavior management techniques.
Behavior Technician
TPS ABA
10.2020 - 04.2021
- Assisting individuals in improving their behaviors, acquiring new skills, and enhancing their overall quality of life as per BCBA’s instructions.
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Trained clients to apply appropriate social skills and behavior modification techniques.
Teacher Assistant
Group Family Day Care
01.2019 - 04.2020
- Taslima Islam; Tel: 718-445-1303)
- Supervises children in inclusive manner, ensuring their safety and access to learning activities.
- Provides service that respects children’s life experiences and celebrates diversity in terms of language, culture, ability, race and religion
- Nurtures positive relationships with children ensuring their emotional well-being and promoting their confidence and self-esteem
- Supported student physical, mental, and social development using classroom games and activities.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised recess, lunch and daily student intake and dismissal.
- Provided one-on-one and group-based learning support focused on student progress.
- Completed daily reports, meal count sheets, and attendance logs.
- Worked with teacher and administrators to enforce school policies and procedures.
Shift Leader and Cashier
Metro Management Inc
06.2016 - 02.2020
- Provide over 100 customers service promptly and accurately.
- Provide daily report to Supervisor about stores business.
- Manage employees work schedule and ensure all necessary products are available in store.
- Monitoring food expiration and maintain food protection hygiene.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Used POS system to enter orders, process payments and issue receipts.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Identified and resolved discrepancies and errors in customer accounts.
Volunteer
Discovery Center, Queens Library
05.2015 - 07.2015
- Worked for shelving books, helping kids to find out books and other materials
- Co-ordinate with parents about children programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Led group discussions and activities to meet different community needs.
- Provided IT support by setting up and maintaining computers and other necessary technology.
Volunteer
GRAMAUS
01.2014 - 06.2014
- GRAMUS (Grameen Manobic Unnayan Sangstha) department has main focus to protection and safety of children under its network.
- Department support rights of children and is committed to set common values, principles, and beliefs and describes steps that will be taken to meet its commitment to protect children.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
- Coordinated and managed volunteer activities for community service projects.
- Approached issues proactively to best meet current and future community needs.
- Facilitated community outreach to expand participation and support.
- Assisted clients with obtaining housing, employment and support resources.
Assistant Teacher
Bright Four Laboratory
01.2013 - 06.2014
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Provided one-on-one and group-based learning support focused on student progress.
- Assisted in lessons, curriculum and homework planning.
- Worked with teacher and administrators to enforce school policies and procedures.
- Supported teacher in preparing individualized learning plans for underperforming students.
- Researched and presented new learning tools and methods for classroom application.
- Provided additional mentoring based on student evaluations.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Oversaw classroom operations during teacher and parent meetings.
Education
Software Development Engineer In Test - IT
Smart Tech IT Solutions
74 Broadway, Jackson Heights 02.2023
Master Of Arts - Information Science And Library Management
University of Dhaka
Dhaka, Bangladesh 12.2006
Bachelor Of Arts - Information Science and Library Management
University of Dhaka
Dhaka, Bangladesh 12.2004
Skills
- Microsoft Application: Microsoft Word, Excel, PowerPoint, Emailing, Browsing
- Data Collection and Data Entry
- Documentation Skills and Report Writing
- Excellent communication, leadership quality and strong interpersonal skills
- Individual and family counseling
- Client needs assessment
- Family services and Community Resources
- First Aid/CPR and PPE Compliance
- Multitasking Abilities
- Behavioral Analytics and Positive Reinforcement
- Case Management and Document Coordination
- Mental Health Support and Crisis Situations
- ABA Techniques to develop life skills and Communications
Languages
Bengali
Native or Bilingual
English
Full Professional
Timeline
Preventive Case Planner
The Child Center Of New York
11.2020 - 07.2022
Behavior Technician
TPS ABA
10.2020 - 04.2021
Behavior Technician
Proud Moments Aba
06.2020 - Current
Teacher Assistant
Group Family Day Care
01.2019 - 04.2020
Shift Leader and Cashier
Metro Management Inc
06.2016 - 02.2020
Volunteer
Discovery Center, Queens Library
05.2015 - 07.2015
Volunteer
GRAMAUS
01.2014 - 06.2014
Assistant Teacher
Bright Four Laboratory
01.2013 - 06.2014
Software Development Engineer In Test - IT
Smart Tech IT Solutions
Master Of Arts - Information Science And Library Management
University of Dhaka
Bachelor Of Arts - Information Science and Library Management
University of Dhaka
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