Hi, I’m
Nahida Begum
Atlantic,NJ
Summary
Fast learning qualified and reliable accounting clerk with more than 3 years' experience in government authority and 7 years' experience customer services exceeding monthly goal. Able to learns new tasks and quickly proficient. Detail-Oriented bookkeeping professional. Versatile accounting professional with expertise in developing and utilizing Excel spreadsheets and models to facilitate financial tracking and assessment of future trends. Proficient in accounting principles and understand municipal needs. Detail-oriented Accounting Assistant offers 4 years of experience in accounting roles. Skilled in account reconciliation, report drafting and collections. Industrious and meticulous with strong history of integrity and reliability. Meticulous accounting professional bringing 6 years of experience in strategic planning, customer relationship management and account reconciliation. Strong Quickbooks and excel proficiency with precise and accurate nature. Expertise in financial data entry and record-keeping.
Overview
10
years of professional experience
Work History
Gwinnett County - Water Resources
Customer Service Associates
11.2021 - Current
Job overview
- Receives and processes payments for utility bills; balances daily cash drawer and verifies accuracy
- Receives and processes applications for new service and water service tap requests
- Perform financial transactions including processing or transferring payments, refunding credit amounts or deposits, adjusting charges and/or deposits, and adjusting service fees
- Perform data entry functions by keying data into computer system; enter, retrieve, review, or modify data in computer database; verify accuracy of entered data and make corrections
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Research requests, problems, and complaints and initiate appropriate action; generate work orders to resolve service issues
- Record the details of every action; as well as the complaints, comments, and inquiries from the customers, and maintain confidentiality of information.
South Jersey Transportation
Revenue Control Clerk
04.2018 - 04.2021
Job overview
- Performs various support work related to revenue control function of auditing, Parking, and toll collection
- Assists in the preparation and maintenance of the Daily Work Paper files as directed which include analysis of various source documentation maintained by the Division
- Prepares all reports on Parking Revenue and analyzing revenue by location and reports on variances
- Reconciling Parking activity which includes cash and credit cards
- Assist in conducting On-Site Audit with senor staff members for both toll plazas and parking facilities
- Investigating and resolved account discrepancies by auditing documentation
- Assist in month end close process producing high volume and working both as an individual and team player.
Tanger Outlets
Customer Service Representative
06.2014 - 03.2021
Job overview
- Assisted with promotions by creating engaging content and coordinating marketing efforts
- Managed customer accounts to ensure timely deliveries and personalized service
- Processed transactions accurately and efficiently to complete sales transactions
- Resolved customer inquiries promptly and effectively to ensure customer satisfaction.
Boys and Girl Club
Accounting Clerk
12.2019 - 09.2020
Job overview
- Entered large volumes of data with accuracy and efficiency
- Managed accounts payable processes including invoice verification and vendor payments
- Generated detailed financial reports for analysis by the management team
- Processed accounts receivable transactions in a timely and organized manner
- Reconciled bank statements to ensure accuracy and detect discrepancies
- Maintains all payroll data such as garnishments, license, tax withholdings, state and local taxes, etc
- Maintains employee confidence and protects payroll operations by keeping the information confidential.
Education
Stockton University, Absecon, NJ
Bachelor of Science from Accounting
12.2011
Skills
- Invoice Processing
- Administrative Support
- Month-end reports
- Bookkeeping
- File Maintenance
- Recordkeeping
- Clerical Support
- Payment Processing
- Account Reconciliation
- Accounting Software Proficiency
- Payroll
- Data Analysis
- Revenue Recognition
- Accounts receivable management
- Audit Support
- Accounts Payable and Receivable
- Microsoft Excel expertise
- Invoice balancing
- Accounts Payable
- Reports Reconciliation
- Quickbooks
- Cash Management
- Data Entry
- CRM Software Usage
- Understanding Customer Needs
- Billing Adjustments and Refunds
Timeline
Customer Service Associates
Gwinnett County - Water Resources
11.2021 - Current
Accounting Clerk
Boys and Girl Club
12.2019 - 09.2020
Revenue Control Clerk
South Jersey Transportation
04.2018 - 04.2021
Customer Service Representative
Tanger Outlets
06.2014 - 03.2021
Stockton University
Bachelor of Science from Accounting
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