Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nahidul Islam

Freeport

Summary

Dedicated and detail-oriented professional with experience in customer service and human resources, seeking a Receptionist/HR Assistant role. Proven organizational skills and the ability to adapt and collaborate effectively within diverse teams. Committed to supporting staff and management to enhance operational efficiency and contribute to the organization's success.

Overview

7
7
years of professional experience

Work History

Sales Consultant

AT&T
04.2021 - Current
  • Assisting customers with basic inquiring such as billing and other small tasks
  • Managed high volumes of inbound and outbound calls to provide exceptional customer service, addressing inquiries about products, services, and billing issues
  • Effectively resolved customer complaints by identifying problems, providing solutions, and ensuring follow-up to maintain customer satisfaction
  • Leveraged extensive knowledge of AT&T's product offerings to educate customers and recommend appropriate solutions based on their needs
  • Accurately documented customer interactions and feedback in the CRM system to ensure clear communication and continuity in service
  • Handled email correspondence by responding promptly to customer inquiries, providing detailed information, and ensuring a positive experience
  • Assisted in the upselling and cross-selling of additional products and services during customer interactions, contributing to overall sales goals
  • Informing and assisting customers about new products and services in AT&T
  • Driving sales by selling products and informing about upcoming products to set sales for future sales
  • Sold plans, products and and increased commission by 10% each month
  • Increased sales for the store by 13% to 15% every month
  • Collected and analyzed customer feedback to recommend improvements to processes and products, enhancing the overall customer experience
  • Managed the store under no supervision
  • Used system called OPUS to over look different customers profiles, such as bills paid, up coming bills, operate phones to fix if need be

Account Manager

Techagility LLC
01.2020 - Current
  • Maintain leads and accounts of clients who are interested in the product and services of Techagility LLC
  • Communicating with clients to ensure that all of their needs are understood and addressed
  • Closed 6-10 leads a month generating $15,000 to $25,000(product and service cost 2,500 per closed lead for company)
  • Acting as the client's representative in a firm to ensure that their demands are met with a focus on improving the customer experience
  • Demonstrated ability to effectively communicate with clients over the phone and through email, ensuring clarity and understanding of their needs related to our IT tech programs
  • Managed a high volume of customer inquiries via phone and email, consistently achieving a quick response rate to enhance client satisfaction and engagement
  • Successfully identified and resolved client issues, employing problem-solving skills to provide timely solutions and maintain positive relationships with clients
  • Fostered strong relationships with clients through regular follow-ups, ensuring they feel supported throughout their journey and increasing their engagement with our courses
  • Displayed empathy and patience while communicating with clients, understanding their concerns and providing reassurance, especially during their decision-making process
  • Actively collected feedback from clients regarding their experiences, using this information to improve services and tailor offerings to meet client expectations
  • Assisted in the sales process by answering queries about course details, enrollment procedures, and potential career outcomes, enhancing the likelihood of client conversion
  • Resolving complaints and keeping track of all processes that pertain to the clients desires
  • Making sure monthly invoices are paid and sent to accounting for the company

Assistant Manager

Cold Stone Creamery
06.2018 - 01.2020
  • Made sure employees provided excellent customer service
  • Maintained a safe environment for all employees
  • Met weekly goals for the shop providing excellent customer service to every customer walking through the door
  • Cut cost by analyzing the amount of products needed every week by making sure not over ordering products needed to conduct business
  • Demonstrated strong verbal and written communication skills while addressing customer inquiries and feedback through phone calls and emails
  • Prioritized customer satisfaction by actively listening to their concerns and providing timely and effective solutions
  • Handled customer complaints and issues efficiently, ensuring a positive outcome and maintaining customer loyalty
  • Utilized in-depth product knowledge to assist customers with their questions about menu items, promotions, and special requests
  • Established follow-up routines for unresolved issues to ensure customers felt valued and heard
  • Collected and analyzed customer feedback to implement changes that improved service quality and efficiency
  • Host weekly meetings with store managers and partners to give updates on sales

Education

Associate of Applied Science - Computer Information Systems

New York City College of Technology
Brooklyn, NY
08-2024

Advanced regents diploma -

DeWitt Clinton High school
01.2019

Skills

  • Demonstrations
  • Territory expansion
  • Sales funnel management
  • Customer liaison
  • Customer service
  • Contract negotiation
  • Customer satisfaction
  • Database management
  • Excellent communication skills
  • Client relationship management
  • Budgeting and cost control
  • Inventory counting
  • Team building and leadership

Timeline

Sales Consultant

AT&T
04.2021 - Current

Account Manager

Techagility LLC
01.2020 - Current

Assistant Manager

Cold Stone Creamery
06.2018 - 01.2020

Associate of Applied Science - Computer Information Systems

New York City College of Technology

Advanced regents diploma -

DeWitt Clinton High school

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Nahidul Islam