Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nahielys Santiago

Tampa,FL

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Overview

3
3
years of professional experience

Work History

Front Desk Receptionist

Florida Orthopedic Institute
12.2022 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Organized, maintained and updated information in computer databases.
  • Collected co-pay payments, processed transactions and updated relevant records.
  • Completed data entry and filing to keep records updated for easy retrieval.

Carhop Server

Sonic Drive In
11.2020 - 12.2022
  • Assisted customers in choosing menu items by providing food complementing information.
  • Memorized orders and maintained 100% accuracy in high-traffic times.
  • Communicated with management and associates to set and exceed sales and customer satisfaction goals.
  • Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
  • Operated headset communication system to take orders quickly and accurately from customers.
  • Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
  • Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
  • Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.

Education

Associate of Science -

Hillsborough Community College
Tampa, FL
05.2025

High School Diploma -

Alonso High School
Tampa, FL
05.2022

Skills

  • Patient Relations
  • Insurance Verification
  • Schedule Coordination
  • Critical Thinking
  • Medical Terminology
  • Time Management
  • Multitasking
  • Professionalism
  • Patient Scheduling
  • Customer Service
  • Interpersonal Skills
  • Attention to Detail
  • Organizational Skills

Languages

Spanish
Full Professional

Timeline

Front Desk Receptionist

Florida Orthopedic Institute
12.2022 - Current

Carhop Server

Sonic Drive In
11.2020 - 12.2022

Associate of Science -

Hillsborough Community College

High School Diploma -

Alonso High School

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Nahielys Santiago