Host
Guadalajara Hacienda And Guadalajara Mexican Bar & Grill
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Developed rapport with regular patrons to foster sense of community within establishment.
