Nahin Mithila
Flushing,NY
Summary
Motivated Emerging Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.
Overview
7
7
years of professional experience
Work History
Emerging Store Manager
Walgreens
New York, NY
08.2019 - Current
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Delegated work to staff, setting priorities and goals.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Beauty Consultant
Walgreens
New York , NY
07.2017 - 08.2019
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Organized store by returning merchandise to proper areas and restocked displays.
- Capitalized on upselling opportunities for additional products and services to increase sales numbers.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Maintained records related to sales for store management.
- Placed special orders or called other stores to find desired items.
- Tracked inventory levels of beauty products and restocked shelves when necessary.
- Provided beauty advice and product recommendations to customers.
- Demonstrated knowledge of the latest makeup trends and techniques.
- Sold products and services to maintain daily sales goal.
- Cleaned shelves, counters and tables to maintain organized store.
- Developed sales strategies to promote new products to clients.
- Handled cash register transactions accurately and efficiently.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Answered store and merchandise questions and led customers to wanted items.
- Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind.
Education
Software Management (Automation & Manual)
AddNTech Inc
Jackson Heights, NY09.2018
High School Diploma -
Francis Lewis High School
Fresh Meadows, NY07.2016
Some College (No Degree) -
New York City College of Technology of The City University of New York
Brooklyn, NYSkills
- Customer Relations
- Team Building and Leadership
- Product Merchandising
- Store Opening and Closing
- Multitasking and Organization
- Retail Merchandise Quality Standards
- Shift Checklists
- Order Management
- Performance Reviews
- Staff Management
- Employee Supervision and Motivation
- Sales Promotions
- Relationship Building and Management
- Store Opening and Closing Procedures
- Work Planning and Prioritization
- Customer Service
- Project Management
- Partnership Building
- Shift Scheduling
- Payroll Management
- Customer Service Management
- Store Operations Oversight
- Supply Ordering
- Employee Training
- Retail Inventory Management
- Store Merchandising
- Team Leadership
- Cash Management
- Problem-Solving
- Accurate Cash Handling
- Sales Strategies
- Staff Supervision
- Bank and Safe Deposits
- Sales Expertise
- Opening and Closing Procedures
- Recruiting and Hiring
- Policies and Procedures
- Inventory Management
- Flexible Schedule
- Outstanding Communication Skills
- Delegating Work
Accomplishments
- Highest reviewed Beauty Consultant on 2018.
- Highest reviewed Emerging Store Manager 2 years in a row.
Languages
English
Full Professional
Bengali
Native/ Bilingual
Hindi
Full Professional
References
References available upon request.
Timeline
Emerging Store Manager
Walgreens
08.2019 - Current
Beauty Consultant
Walgreens
07.2017 - 08.2019
Software Management (Automation & Manual)
AddNTech Inc
High School Diploma -
Francis Lewis High School
Some College (No Degree) -
New York City College of Technology of The City University of New York
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