Nahinjie Ermilus
Waterbury
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Texas Roadhouse
03.2024 - Current
- Upsold high-profit items to enhance sales numbers.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
To-Go Specialist
Olive Garden
11.2023 - 03.2024
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
- Prepared restaurant delivery side station by assembling and arranging plastic takeout bags, boxes, condiments and utensils.
- Selected food from storage and serving areas to place food in takeout bags, serving trays and dishes.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Processed customer payments and balanced cash drawers.
- Greeted customers and answered inquiries regarding menu items and specials.
- Verified prepared food met standards for quality and quantity before serving to customers.
Package Handler
FedEx
06.2022 - 12.2023
- Assembled, sealed, and loaded packages into correct trucks.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Used hand-held scanners and physical logs to accurately track item movements.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Stored and secured packages in designated areas to prevent damage and theft.
- Proved successful working within tight deadlines and a fast-paced environment.
Server
Saint Clements Castle
10.2022 - 10.2023
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Front Desk Receptionist
U-Haul
02.2023 - 07.2023
- Collected room deposits, fees, and payments.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Caregiver
U-turn Health
03.2022 - 07.2022
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Server
Robeks
02.2017 - 02.2021
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Answered customers' questions, recommended items, and recorded order information.
Education
No Degree - Medical Assistant Administration
Naugatuck Valley Community College
Waterbury, CT03.2024
No Degree - CNA
Northeast Medical School
Stamford 06.2020
High School Diploma -
Stamford High School
Stamford, CT06.2018
Skills
- Food Running
- Order Management
- Table Setting
- Food inspection
- Supply Restocking
Certification
Medical Assistant Administration
Languages
French
Native or Bilingual
Timeline
Server
Texas Roadhouse
03.2024 - Current
To-Go Specialist
Olive Garden
11.2023 - 03.2024
Front Desk Receptionist
U-Haul
02.2023 - 07.2023
Server
Saint Clements Castle
10.2022 - 10.2023
Package Handler
FedEx
06.2022 - 12.2023
Caregiver
U-turn Health
03.2022 - 07.2022
Server
Robeks
02.2017 - 02.2021
No Degree - Medical Assistant Administration
Naugatuck Valley Community College
No Degree - CNA
Northeast Medical School
High School Diploma -
Stamford High School
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