NAHIR COLÓN-RIVERA
Tampa,FL
Summary
Results-oriented, hands-on professional with excellent organization and time management skills. Outstanding communication, interpersonal and public relations skills and ability to establish rapport with clients. Talent to function well in a progressive environment under stressful conditions. Highly self-motivated innovator with a record of success in troubleshooting and problem resolution. Ability to work effectively and congenially with people at diverse levels, and to learn new skills rapidly. Technical Proficiencies: Microsoft Office Suite including Work, Excel, Power Point, Access and Outlook. Experience with Oracle and Salesforce.com Bilingual Professional: Excellent verbal and written communication skills in both languages; English and Spanish
Overview
20
20
years of professional experience
Work History
Business Development Manager
ARAMARK UNIFORM SERVICES
01.2015 - 08.2021
- Remote
- Responsible for developing, maintaining and growing over 150 AUS Strategic/National Accounts in the US
- Manage client portfolio of over $380K in weekly revenue
- Develop and implement strategies to increase sales and profits in existing book of business and newly assigned customers
- Drive sale of product and service adjacencies; consistently being ranked in the Top 5 performers
- Provide full customer service and support to resolve any escalated issues that are not being fixed by the field
- Negotiated business contracts and proposals to established clients that resulted in client retention of more than 90
New Business Installation Manager
ARAMARK CLEANROOM SERVICES
Burbank, CA
- Responsible for the successful installation of new business for the Strategic/National Accounts in the US
- Reporting to the SA Install Desk Manager
- Spearhead meticulous follow up and confirmation of completion of corporate and field install / renewal tasks
- Collaborate with Strategic Accounts Install Desk colleagues to maintain up to date reporting of Install Desk receivables and deliverables
- Increased average days to install from 2.5 to 2 creating a $120K increase in annual revenue
- Generate status and analytical reports for management, and processes close-out documents for stakeholders, Responsible for the successful installation of new business in the US, Canada and Puerto Rico
- Reporting to the Director of Sales and assisting five Account Executives
- Discuss customer requirements with Account Executives, Territory Manager and Production team to ensure customer’s requirements are met resulting in a Perfect Installation
- Serve as a liaison between the customer and the service department the first weeks after installation to ensure positive relationships
- Review and approve all orders prior to order processing for accuracy of items
- During installation, identify any changes or opportunities of upselling
- Preparation of weekly reports showing installation status, revenues, and sales reports
- Met 99% Customer Satisfaction as a result of the Perfect Installation Process.
Customer Service Lead
ARAMARK CLEANROOM SERVICES
Downers Grove, IL
- Start up team for the new Customer Care Center
- Lead customer service position assign to the West and Caribbean Region
- Improving customer service based on client feedback through the development of new policies and procedures
- Handled client relationship management functions which included promoting enduring and positive relationship with a diverse clientele
- Maintain close coordination and teamwork attitude with Production, Service and Sales and General Management regarding service objectives and customer issues
- Preparation of reports requested by customer and decision maker in regards of product usage, buyouts and increases to the accounts.
Human Resources Assistant
ARAMARK UNIFORM SERVICES
Downers Grove, IL
- Reporting to the VicePresident of Human Resources in the Mid West Region and working directly with company’s top management
- Responsible for assisting the HR Department with any given Human Resources matters, and for providing effective and comprehensive service to all employees
- Maintenance of the HR records and HRIS systems
- Carrying out performance reviews of top management in conjunction with the department VP.
Office Manager
ARAMARK CLEANROOM SERVICES
, PR
- Part of the company's start up team
- High-profile, executive level administrative position supporting the Quality, Production, Merchandise Control Departments and other staff personnel through the organization
- Scope of responsibility includes Human Resources, Payroll and Administration duties
- Perform as Human Resources Administrator with the responsibility of design the complete structure of Human Resources Department, which include adaptation policies and procedures to comply with Puerto Rican regulations and laws; develop benefit and compensation packages; delineate position's job descriptions; training program; and prepare payroll for 45 employees
- Responsible for interviewing, hiring and recruiting employees including managers and staff employees
- Redesign employee's policies and procedures manual and adjust it to comply with Puerto Rican regulations and laws
- Performing as Office Administrator providing overall operation management ensuring efficient and smooth running of the office
- In charge of organize and prepare timely and accurate financial information reports; provide outstanding costumer service and focus on customer satisfaction; maintain compliance with all Federal, State and Local laws regulations, among other duties.
Education
Master of Science - Acupuncture And Oriental Medicine
Midwest College of Oriental Medicine
Evanston, IL09.2020
Master - Human Resources Management
UNIVERSITY oF PHOENIX
Puerto Rico05.2005
Bachelor Degree - Labor Relations
UNIVERSITY oF PUERTO RICO
PUERTO RICO05.1994
Skills
- Administration and Reporting
- Multitasking and Time Management
- Scheduling and Coordinating
- Issue Resolution
- Team-Oriented and Cooperative
- Flexible & Adaptable
- Bilingual
Additional Information
Experienced and enthusiastic professional, looking to transition into healthcare and patient care. I am following a personal calling and passion, and my previous professional skills have prepared me for this new chapter.
Languages
Spanish
Native or Bilingual
Timeline
Business Development Manager
ARAMARK UNIFORM SERVICES
01.2015 - 08.2021
New Business Installation Manager
ARAMARK CLEANROOM SERVICES
Customer Service Lead
ARAMARK CLEANROOM SERVICES
Human Resources Assistant
ARAMARK UNIFORM SERVICES
Office Manager
ARAMARK CLEANROOM SERVICES
Master of Science - Acupuncture And Oriental Medicine
Midwest College of Oriental Medicine
Master - Human Resources Management
UNIVERSITY oF PHOENIX
Bachelor Degree - Labor Relations
UNIVERSITY oF PUERTO RICO
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