Nahitse Martinez
Austin
Summary
Accomplished Assistant Store Manager with a proven track record at AT&T, enhancing team performance and reducing turnover through effective coaching and positive work environment creation. Positive and organized team player with a strong ability to motivate staff and enhance customer satisfaction. Excelled in customer service management and team leadership, significantly improving customer satisfaction and operational efficiency. Skilled in problem-solving and time management, consistently achieving and surpassing sales targets.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
AT&T
02.2024 - 12.2024
- Coached employees on sales techniques to improve overall team performance in reaching target metrics consistently.
- Reduced employee turnover by fostering a positive work environment and addressing staff concerns promptly.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Maintained positive customer relationships by responding quickly to customer services inquires.
- Processed weekly payroll.
Cashier
Toyota Of North Nissan
05.2023 - 12.2023
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner.
- Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established time-frame.
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently.
- Operated a POS system to process payment, refunds, and exchanges.
- Handled end of day deposits for the entire dealership.
Team Member
Chick-fil-A
04.2022 - 11.2022
- Established clear roles and responsibilities for each team member, allowing for a better accountability and collaboration.
- Developed and implemented a system for tracking quality assurance and food safety standards, leading to improve food safety.
- Collaborated with team members to ensure a smooth and efficient workflow.
- Restocked supplies, including napkins, utensils and condiments, throughout shift to ensure customers had what they needed.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
Education
Bachelor of Science - Health Sciences
Texas State University
San Marcos01-2028
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Customer relations
- Time management
- Team building and leadership
- Attention to detail
- Customer service management
- Team management
- Work Planning and Prioritization
Timeline
Assistant Store Manager
AT&T
02.2024 - 12.2024
Cashier
Toyota Of North Nissan
05.2023 - 12.2023
Team Member
Chick-fil-A
04.2022 - 11.2022
Bachelor of Science - Health Sciences
Texas State University
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