Summary
Overview
Work History
Education
Skills
Timeline
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Nahje Osborne

Bridgewater,NJ

Summary

Dynamic leader with a proven track record at Starbucks, adept at staff management and customer service management. Excels in conflict resolution and team leadership, significantly enhancing team cohesion and customer satisfaction. Skilled in strategic planning and motivational leadership, consistently achieving and surpassing goals.

Overview

7
7
years of professional experience

Work History

Shift Supervisor

Starbucks
01.2022 - Current

Discovers and responds to customer needs. Develops positive relationship with the shift team by understanding and addressing individual motivation, needs, and concerns. Executes store operations during scheduled shifts. Organized closing and opening duties as assigned

Merchandiser

Home Depot
08.2021 - 01.2022

ensure that the products are stocked and properly merchandised to provide the customer the best possible shopping

Barista

Starbucks
09.2017 - 11.2020
  • Provide a welcoming, engaging and friendly environment to all customers; engage with new and regular customers.
  • Prepare and serve hot and cold beverages such as speciality coffee and teas, and other food products

Education

Bachelor Of Psychology - Psychology

Arizona State University
Tempe, AZ

Associate Of Business Administration - Business

Union County College
Cranford, NJ
05.2023

Union High School
Union
06.2018

Skills

  • Cash handling
  • Employee training
  • Workplace safety
  • Staff management
  • Customer-oriented
  • Training and mentoring
  • Cash handling expertise
  • Staff motivation
  • Staff development
  • Inventory control and record keeping
  • Safety awareness
  • Conflict resolution techniques
  • Schedule management
  • Inventory control
  • Policy enforcement
  • Strategic planning
  • Team leadership
  • Problem-solving
  • Team supervision
  • Positive attitude
  • Team motivation
  • Strong verbal and written communication
  • Creative problem solving
  • Team collaboration and leadership
  • Customer service management
  • Goal setting and tracking
  • Conflict resolution
  • Complaint resolution
  • Flexible schedule
  • Motivational leadership

Timeline

Shift Supervisor

Starbucks
01.2022 - Current

Merchandiser

Home Depot
08.2021 - 01.2022

Barista

Starbucks
09.2017 - 11.2020

Bachelor Of Psychology - Psychology

Arizona State University

Associate Of Business Administration - Business

Union County College

Union High School
Nahje Osborne