Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Nahjha J. Shanks

Lewisville,TX

Summary

Setting a great first impression is setting the bar at YOUR OWN minimum and I believe that when you work hard at something, any and everything is obtainable. My objective is to work with the different abilities and skills that I've learned over the years, and potentially help improve, not just the business, but the team(s) inside as well. I want to effectively, and efficiently, provide excellent work ethics and customer service while also, teaching others the productive skills I've learned over the 4+ years I've been in customer service and sales, and the few years i have in financial literacy services. I enjoy a challenge and do NOT take lightly towards failure. I'm a born winner and will do whatever is necessary, within reason, to accomplish a task. I am THE hardworking employee with customer service, multitasking and time management abilities you are eger to hire & I'm devoted to giving every customer a positive and memorable experience. Enthusiastic about handling time-sensitive tasks and minimizing wait time. Excited to join the team, to provide contribute to the global team and provide meaningful impact.

Overview

4
4
years of professional experience

Work History

Underwriting Service Assistant

State Farm
06.2024 - 01.2025
  • Calculated loan applicant debt ratios, income and terms and payments to determine financial stability of applicants to repay loan.
  • Reviewed sales contracts, appraisals, titles and deeds to effectively underwrite real estate loans.
  • Contacted borrowers to gather additional information to make appropriate lending decisions.
  • Copied, logged and scanned supporting documentation and placed all information in client files.
  • Completed pre-closing responsibilities to prepare loan files for closing team.

Forklift Operator

Prologistixs Temp Services
07.2022 - 05.2024
  • Reported equipment, operations and stock issues to management to promote quick remediation.
  • Implemented safety training for new employees, effectively minimizing accidents.
  • Updated computer tracking system with all material movements.
  • Completed daily work and maintenance logs.
  • Followed orders and safety protocols with every job.
  • Followed related safety regulations, contract requirements, company policies and operating procedures.
  • Communicated with supervisor and other warehouse staff to coordinate work.
  • Tied and secured loads to prevent shifting or damage to items.
  • Maneuvered forklift over and around loaded pallets, boxes and other materials.
  • Reported safety and quality issues to management.
  • Maintained current forklift training and certification as required by company policies.
  • Used handheld scanners for warehouse management system compliance.
  • Packaged, labeled and tagged goods before transfer.

Customer Service Specialist

Verizon
01.2022 - 07.2022
  • Helped customers open accounts, make deposits, update information and carry out range of routine actions.
  • Troubleshot shortages and overages to support quality control efforts.
  • Improved customer service wait times to mitigate complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Made outbound calls to obtain account information.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Set up and activated customer accounts.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Educated customers on special pricing opportunities and company offerings.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Consulted with customers to resolve service and billing issues.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Led team engagement to assist cross-functional departments and achieve goals.
  • Executed on-time and under budget project management to resolve complex issues.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.

Tax Professional

Evolution Financial Services
11.2022 - Current
  • Performed detailed research and used findings to support audit reports.
  • Informed clients of potentially beneficial products and services, resulting in additional business opportunities.
  • Communicated with federal and state tax agencies to obtain best resolution for clients.
  • Corrected W-2 information

Life Insurance Agent

Compare Life Insurance
02.2021 - Current
  • Communicated with clients to understand needs and identify best policies for each case.
  • Developed marketing strategies to compete with other individuals or companies selling insurance.
  • Offered policy guidance and management to promote asset protection.
  • Calculated premiums and established payment methods.
  • Contacted prospective customers to present information and explain available services.

Credit Repair Specialist

United Wealth Educators
01.2021 - Current
  • Identified valuable solutions for customers with credit problems.
  • Collected debt information about clients by contacting banks, credit services and credit bureaus to determine meeting financial obligations.
  • Monitored and maintained compliance with internal controls and government regulations.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assist customers with applying for low risk credit cards to enhance credit limits and boosts scores.

Education

Some College (No Degree) - Kinesiology

University of Louisiana
Lafayette, LA

Rodbuster/Ironwork Certification -

Sowela Technical Community College
Lake Charles, LA
03.2017

High School Diploma -

Belaire High School
Baton Rouge, LA
05.2009

Skills

  • Proficient in MS Office Suite (Word, Excel, Powerpoint) Outlook, Adobe, Google Sheets
  • 4 years in Retail & Customer Service (Sprint/T-Mobile, Verizon, Home Depot, etc)
  • Pricing and Sales Knowledge
  • Management/Team Leader & Organizational Skills
  • Problem-Solving
  • Timing Optimization
  • Analytical Thinking
  • Securities Valuation
  • Price Structuring
  • Federal and State Tax Regulations
  • Financial analysis

Education and Training

Lafayette, LA,Baton Rouge, LA,Lake Charles, LA

Timeline

Underwriting Service Assistant

State Farm
06.2024 - 01.2025

Tax Professional

Evolution Financial Services
11.2022 - Current

Forklift Operator

Prologistixs Temp Services
07.2022 - 05.2024

Customer Service Specialist

Verizon
01.2022 - 07.2022

Life Insurance Agent

Compare Life Insurance
02.2021 - Current

Credit Repair Specialist

United Wealth Educators
01.2021 - Current

Rodbuster/Ironwork Certification -

Sowela Technical Community College

Some College (No Degree) - Kinesiology

University of Louisiana

High School Diploma -

Belaire High School
Nahjha J. Shanks