Nahla Achi
Whitehall,PA
Summary
Dynamic Senior Human Resources Administrator with a proven track record at FedEx Ground, excelling in employee engagement initiatives and training development. Skilled in HR policies and procedures, I enhance team performance and resolve employee relations issues effectively. Committed to fostering a collaborative environment, I drive operational efficiency and satisfaction.
Overview
19
19
years of professional experience
Work History
Senior Human Resources Administrator
FedEx Ground (Federal Express )
06.2019 - 03.2026
- Streamlined onboarding processes, enhancing employee integration and compliance with company policies.
- Managed 80 calls, emails per day .
- Developed and implemented training programs to improve staff performance and operational efficiency.
- Led initiatives for employee engagement, resulting in increased satisfaction and retention rates.
- Scheduled and performed candidate interviews and drafted offer sheets and employee agreements.
- Oversaw benefits administration, resolving employee inquiries and optimizing plan utilization.
- Provided orientation for new employees by providing information packets, reviewing company policies, explaining benefit programs and obtaining signatures for documents.
- Managed employee relations issues professionally and confidentially, resolving conflicts efficiently.
- Answered employee inquiries regarding health benefits and 401k options.
- *Provided excellent customer service by answering the Package Handler inquiries and resolving issues (Arabic & English)makes changes to my schedule to help the office and operations when needed
- Streamlined onboarding processes, improving new hire integration and reducing time-to-productivity.
- Led recruitment initiatives, enhancing talent acquisition strategies for operational and administrative roles.
- Streamlined onboarding processes, reducing time-to-hire by optimizing recruitment workflows.
Store Manager
Army And Navy Store
01.2014 - 06.2019
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, optimizing product placement for enhanced customer experience.
- Trained and mentored staff, fostering a collaborative team environment to improve performance.
- Developed and implemented promotional strategies, driving sales growth during peak seasons.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Led daily store operations, ensuring efficient staff management and customer service excellence.
- Developed and implemented inventory control systems to optimize stock levels and reduce shrinkage.
- Managed approximately 30 incoming calls, per day from customers.'
- Developed and implemented sales strategies to enhance overall revenue performance.
Store Manager
Dunkin' Donuts
02.2007 - 02.2014
- Oversaw daily operations, ensuring optimal inventory management and customer satisfaction.
- Trained and mentored staff to enhance performance and improve service quality.
- Implemented merchandising strategies to maximize product visibility and sales potential.
- Developed and enforced store policies, ensuring compliance with company standards and regulations.
- Coordinated team schedules.
- Managed inventory control, cash control, and store opening and closing procedures.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed approximately 30 incoming calls, emails per day from customers.'
Education
Cosmetology -
Lehigh Career & Technical Institute
4500 Education Park Dr, Schnecksville, PA 1807806.2010
High School Diploma -
Whitehall High School
3800 Mechanicsville Rd, Whitehall Pa 1805206-2010
Skills
- HR experience
- Team building and leadership
- Hiring and onboarding
- Training development
- Team building
- Multitasking Abilities
- Onboarding and orientation
- Employee relations management
- Microsoft Word &Microsoft Excel
- Flexible work arrangements
- Employee engagement initiatives
- Payroll processing
- Staff scheduling
- Onboarding, training, and development
- I9’s and workday learning
- Survey completion, engagement events
- Team-building activities
- Teamwork
- Problem-solving
- Exit interviews and processes
- Recruiting and interviewing
- Excellent communication
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Senior Human Resources Administrator
FedEx Ground (Federal Express )
06.2019 - 03.2026
Store Manager
Army And Navy Store
01.2014 - 06.2019
Store Manager
Dunkin' Donuts
02.2007 - 02.2014
Cosmetology -
Lehigh Career & Technical Institute
High School Diploma -
Whitehall High School