Nahla Hamed
Chicago,IL
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. I also was a Goal-driven Receptionist. This was with extensive background managing busy reception areas and multi-line telephone systems.
Overview
12
12
years of professional experience
Work History
Caregiver
HomeCare
Chicago, IL
02.2019 - 01.2024
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Improved patient outlook and daily living through compassionate care.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Front Desk Receptionist
Marvin Graden Inn
Michigan, ND
01.2017 - 08.2019
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Assisted with scheduling appointments for clients and visitors.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Updated customer information in databases regularly to ensure accuracy of records.
- Explained policies and procedures to visitors.
Server
Mashwork
Michigan, ND
06.2015 - 07.2017
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
Front Desk Receptionist
Kawar Surgical Center
Michigan, ND
01.2013 - 11.2015
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Assisted with scheduling appointments for clients and visitors.
- Received incoming calls and coordinated with staff to fulfill customer requests.
Babysitter
Home Business
Michigan, ND
01.2012 - 12.2013
- Responsibly watched children while parents were out.
- Assisting with meals, snacks, and bedtime routines for the children.
- Maintaining a positive attitude while being patient and understanding with the children.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Monitored children's safety and well-being to prevent accidents and falls.
- Establishing trust through consistent communication with both parents and kids.
- Remaining alert at all times while caring for multiple children simultaneously.
- Communicated with parents about daily activities and any concerning behaviors.
- Engaging in age-appropriate activities like reading stories or playing games.
- Enforced rules to teach good manners and maintain safe environment.
- Organized various activities, games, crafts and outings to keep children entertained.
Education
Associate of Science - Business Management
Henry Ford College
Dearborn, MI05-2012
Skills
- Customer Service
- Cash Handling
- Call Routing
- Supply Management
- Guest Relations
- Complex Problem-Solving
- Scheduling Appointments
- Team Collaboration
- Conflict Management
- Telephone Etiquette
- Verbal and Written Communication
- Strategic Planning
Languages
Arabic
Professional
Timeline
Caregiver
HomeCare
02.2019 - 01.2024
Front Desk Receptionist
Marvin Graden Inn
01.2017 - 08.2019
Server
Mashwork
06.2015 - 07.2017
Front Desk Receptionist
Kawar Surgical Center
01.2013 - 11.2015
Babysitter
Home Business
01.2012 - 12.2013
Associate of Science - Business Management
Henry Ford College