Nahla Kenekeo
Charlotte,North Carolina
Summary
Dynamic and dedicated professional with hands-on experience at Panera Bread and Krispy Kreme, excelling in customer service, teamwork, and operational support. Proven ability to boost customer satisfaction through clear communication, quick problem-solving, and a calm, efficient approach under pressure. Highly skilled in multitasking and maintaining strict sanitation standards, contributing to both a positive customer experience and smooth day-to-day operations. Adaptable and service-oriented, with a strong work ethic and a genuine passion for helping others. Currently pursuing a career in the medical field, steadily building the skills and discipline needed to succeed in a healthcare environment.
Overview
2
2
years of professional experience
Work History
Crew Member
Panera Bread
04.2024 - Current
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary, as sanitation and cafe health is held to a higher standard in a hospital.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Trained new team members on procedures, customer service, and sales techniques.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Prepared products following restaurant, health, and safety standards and procedures.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Crew Member
Krispy Kreme
02.2023 - 03.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
Med Assisting
South Mecklenburg HS
Charlotte06-2025
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Attention to detail
- Customer engagement
- Cleaning and sanitizing
- Basic math
- Flexible schedule
Timeline
Crew Member
Panera Bread
04.2024 - Current
Crew Member
Krispy Kreme
02.2023 - 03.2024
Med Assisting
South Mecklenburg HS
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