Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Nahlia McGrath

Summary

Professional with a strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Assistant Manager

HOST, Hillsborough County Public Schools
11.2023 - 05.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Assisted in budget preparation, ensuring alignment with financial goals.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.

Manager

Bubbakoos Burritos
06.2022 - 11.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved marketing to attract new customers and promote business.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.

Executive Assistant

McGrath Poppell Co.
05.2023 - 10.2023
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Organized and coordinated conferences and monthly meetings.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Answered high volume of phone calls and email inquiries.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
  • Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
  • Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
  • Improved office efficiency by implementing new filing systems and document management processes.
  • Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.

Education

Bachelor of Deaf Education - Teaching And Language

University of South Florida
Tampa, FL
05-2029

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Staff training and development
  • Team motivation
  • Staff supervision
  • Task delegation
  • Goal setting
  • Staff management
  • Workload management
  • Team building
  • Employee scheduling
  • Operations management
  • Recruiting and interviewing
  • Policy enforcement
  • Orientation and training
  • Project management
  • Budgeting and finance
  • Google drive
  • Adaptability and flexibility
  • Verbal and written communication
  • Scheduling and planning
  • Workplace safety compliance
  • Inventory management
  • Computer skills
  • Multitasking Abilities
  • Organizational skills

Certification

CPR certified in adults and children

First Aid certified

DCF certified

Languages

American Sign Language
Professional Working

Timeline

Assistant Manager

HOST, Hillsborough County Public Schools
11.2023 - 05.2025

Executive Assistant

McGrath Poppell Co.
05.2023 - 10.2023

Manager

Bubbakoos Burritos
06.2022 - 11.2023

Bachelor of Deaf Education - Teaching And Language

University of South Florida

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Nahlia McGrath