Naho Burch
Plainville,CT
Summary
Demonstrates strong analytical, communication, and teamwork skills, with the ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth within the company.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Patient Service Coordinator
The Wright Center
09.2022 - 10.2024
- Oversee and process incoming patient fee waiver/reduction applications
- Coordinate payments plans
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Collected time of service payments and issued receipts.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Verified patient's insurance eligibility and benefits coverage.
Dental Administrative Support Specialist
Hazzouri Dental
04.2021 - 08.2022
- Assisted dentists in maintaining accurate patient records, ensuring compliance with HIPAA regulations.
- Ensured prompt payments from insurance companies by accurately submitting claims for reimbursement within specified timeframes.
- Increased overall office productivity by providing administrative support to dentists, hygienists, and other team members.
- Managed patient billing processes for timely, accurate payments.
- Performed various administrative tasks by filing, copying and faxing documents.
Service/ Bar Manager
Red Lobster
01.2014 - 12.2020
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Recruited, hired and trained staff.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Education
Marywood University
Scranton, PA 08.2003 - 05.2005
Skills
- Patient Registration
- Strong Organization
- Appointment Scheduling
- Time Management
- Project Management
- Leadership
- Organization
Timeline
Patient Service Coordinator
The Wright Center
09.2022 - 10.2024
Dental Administrative Support Specialist
Hazzouri Dental
04.2021 - 08.2022
Service/ Bar Manager
Red Lobster
01.2014 - 12.2020
Marywood University
08.2003 - 05.2005
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