Summary
Overview
Work History
Education
Skills
Timeline
Generic

Naho Burch

Plainville,CT

Summary

Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.

Overview

13
13
years of professional experience

Work History

Bartender

Benny's
03.2023 - Current
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Handled simultaneous customer, team, and business needs
  • Completed requisitions to maintain required stock par levels.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Obtained cash bank and stocked service bar to prepare for operation.

Server/ Bartender

Highbridge House
02.2020 - 04.2023
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Processed orders and sent to kitchen employees for preparation.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Service/ Bar Manager

Red Lobster
01.2012 - 02.2023
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Recruited, hired and trained staff on bar practices, customer service standards.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Maximized quality assurance by completing frequent line checks.

Education

Marywood University
Scranton, PA

Skills

  • Health codes compliance
  • Payment Processing
  • Organization
  • Multi-tasking
  • Team work
  • Adaptability
  • Time Management
  • Active Listening

Timeline

Bartender

Benny's
03.2023 - Current

Server/ Bartender

Highbridge House
02.2020 - 04.2023

Service/ Bar Manager

Red Lobster
01.2012 - 02.2023

Marywood University
Naho Burch