NAHO MAEKAWA
Irvine,CA
Summary
Experienced Fraud Analyst with keen understanding of financial systems, data analysis and regulatory requirements. Commended for analytical skills, problem-solving abilities, and deep knowledge of risk management principles. Possess specialized skills in data analysis, pattern recognition, and risk assessment.
Hardworking professional experienced in field and ready for challenging assignments. Reliable in completing quality work and exceeding expectations. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Fraud Analyst
U.S. Bank
Brea, CA
01.2020 - Current
- Monitored customer accounts and identified any discrepancies or irregularities in account activity.
- Reviewed customer profiles for any changes that may indicate fraudulent activities.
- Communicated effectively with customers regarding suspected fraudulent activities or suspicious behavior with multiple tools. LexsasNexsas, Glance, Video chat, phone, and email.
- Reviewing all information of application of customer's until we have no concern to open their account.
- Answering or advising for customers' all questions or concerns for opening an account with using phone or email.
Analyst
Unionbank N.A.
Brea, CA
01.2020 - Current
- Monitored customer accounts and identified any discrepancies or irregularities in account activity.
- Reviewed customer profiles for any changes that may indicate fraudulent activities.
- Communicated effectively with customers regarding suspected fraudulent activities or suspicious behavior with multiple tools. LexsasNexsas, Glance, Video chat, phone, and email.
- Reviewing all information of application of customer's until we have no concern to open their account.
- Answering or advising for customers' all questions or concerns for opening an account with using phone or email.
Customer Service Representative
Union Bank N.A.
Brea, CA
09.2018 - 01.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
Bachelor of Arts - Department of Literature English
Gifu Joshi University
Japan03-1997
Skills
- Regulatory Compliance
- Information Gathering
- Documentation And Reporting
- Workflow Analysis
- Report Preparation
- System Analysis
- Call Management
- Regulatory knowledge
- Highly skilled in facilitating w positive experience for the clients
- In depth knowledge of building exceptional customer experience through attitude and service
- Proven ability to suggest,choose and help locate products based on guest needs and desires
- more than ten years of professional experience in customer service
- Computer Skills
Languages
Japanese
Native/ Bilingual
High Rate my performance
- keep high score for customers services
- Expressed gratitude directly from ambassador in Japanese embassy.
Timeline
Fraud Analyst
U.S. Bank
01.2020 - Current
Analyst
Unionbank N.A.
01.2020 - Current
Customer Service Representative
Union Bank N.A.
09.2018 - 01.2020
Bachelor of Arts - Department of Literature English
Gifu Joshi University
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