Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Timeline
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Nahom Moges

Silver Spring,USA

Summary

Dynamic and results-oriented professional with extensive experience in retail sales and customer service at Senay Auto Spare. Excelled in store management, demonstrating exceptional problem-solving abilities and customer interaction skills. Achieved notable improvements in customer satisfaction and inventory efficiency. Skilled in cash handling and fostering strong supplier relationships, ensuring operational excellence and profitability.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Retail Sales/Customer Service

Senay Auto Spare
Addis Ababa, Ethiopia
03.2018 - 02.2024
  • Provided exceptional customer service, ensuring a positive shopping experience and building longterm relationships with clients
  • Maintained accurate inventory records and conducted regular stock checks to prevent out-of-stock situations
  • Maintained cleanliness of assigned areas including fitting rooms, cash registers, shelves ensuring an organized store environment
  • Demonstrated strong problem-solving skills by effectively handling difficult customers and turning negative experiences into positive ones

Cash Handling

Senay Auto Spare
Addis Abeba, Ethiopia
03.2018 - 02.2024
  • Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
  • Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
  • Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers

Store Management

Senay Auto Spare
Addis Abeba, Ethiopia
03.2018 - 04.2021
  • Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
  • Collaborated with vendors to negotiate favorable pricing terms and maintain strong supplier relationships
  • Developed employee schedules based on projected sales volume while optimizing labor costs without compromising customer service standards

Education

High school diploma -

Magic carpet school
Mekelle
05.2018

Skills

  • Cash handling
  • Customer service
  • Store management
  • Retail sales
  • Package scanning
  • Customer interaction

Certification

Driver's License

Personal Information

Work Permit: Authorized to work in the US for any employer

Languages

Amharic
Professional
Tigrigna
Professional

Timeline

Retail Sales/Customer Service

Senay Auto Spare
03.2018 - 02.2024

Cash Handling

Senay Auto Spare
03.2018 - 02.2024

Store Management

Senay Auto Spare
03.2018 - 04.2021

High school diploma -

Magic carpet school

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Nahom Moges