Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Nahom Yemane

Las Vegas,NV

Summary

Goal-oriented account manager with distinguished experience in multiple industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Overview

13
13
years of professional experience

Work History

Rideshare Driver

Uber
01.2024 - Current
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.

Electromechanical Technician

AST Space Mobile
03.2023 - 01.2024
  • Ensured compliance with safety regulations during installation, maintenance, and repair of electromechanical equipment.
  • Collaborated with engineering teams to implement design modifications for improved system functionality.
  • Assessed potential risks associated with servicing electromechanical systems, recommending mitigation measures to ensure the safety of technicians and operators.
  • Actively participated in cross-functional team meetings to understand project requirements and provide input from an electromechanical standpoint.

Door-to-Door Sales Representative

Aptive Pest Control
4 2018 - 7 2018
  • Expanded customer base through engaging prospects in meaningful conversations about their specific needs while highlighting relevant product solutions.
  • Streamlined sales process through efficient planning of daily routes and strategic prioritization of leads.
  • Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.

Car Sales Executive

Crest Cadillac
07.2017 - 02.2018
  • Organized test drives for potential buyers, highlighting key features and benefits of various vehicle models during each drive.
  • Utilized CRM software to maintain accurate records of client interactions, preferences, and follow-up activities.
  • Developed customized sales strategies for individual clients, resulting in higher customer satisfaction and loyalty.
  • Supported management initiatives aimed at boosting overall dealership performance metrics such as gross profit margin percentages and customer satisfaction ratings.

Youth Care Leader

Endeavors Staffing
12.2018 - 03.2023
  • Lead for one of the eight camp neighborhoods, 30-50 team members at a time.
  • Completed clear and concise documentation of youth behavior and actions.
  • Evaluated needs of youth and outlined measures to address.
  • Attended Handle With Care trainings to enhance staff and youth safety during physical intervention.
  • Attended treatment team meetings to discuss youth's mental and behavioral progress.
  • technically still employed as a per-need basis for emergency deployments

Server Shift Leader

Brinker Nation LLC
11.2016 - 03.2020
  • I was a server that had more responsibility that the average, I oversaw training of new recruits and at times helped with management duties.
  • Also I considered my self a sales man and not a server for the duration of my stay.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.

Delivery Driver

Marco’s Pizza
4 2015 - 6 2015
  • Coached new employees and expediting when the manager was absent.
  • Supported in the prepping of ingredients.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Make pizza’s and delivering them to customers.

Call Center Representative

Austin College Call Center
10.2015 - 01.2016
  • Recruiting potential students.
  • Raising money for the annual fund.
  • Reconnecting with alumni and insuring their coming back to campus for visits.

Site Manager

Woyecon P.L.C
01.2011 - 03.2013
  • Summer and school breaks of, 2011,2012,2013.
  • Oversaw construction sites, ranging from three story houses up to six story commercial buildings.
  • Efficiently utilized man power to achieve maximum progress., 2014 School Diplomat Fall.
  • Complied with safe operating practices and assessed operational procedures against best practices.
  • Supervised contractor work processes and adherence to project schedule.

Education

BBA - Business administration and International Relations

Austin College
Sherman, TX

Diploma -

Sachse High School
Sachse, TX

Skills

    Sales Planning

    Client Relationship Management

    Sales Reporting

    Account Management

    Strong Work Ethic

    Guest Engagement

    Hospitality service expertise

    Order Management

Additional Information

  • YWCA , Letter of recommendation Summer 2012 Red cross award for appreciation Spring 2013

Timeline

Rideshare Driver

Uber
01.2024 - Current

Electromechanical Technician

AST Space Mobile
03.2023 - 01.2024

Youth Care Leader

Endeavors Staffing
12.2018 - 03.2023

Car Sales Executive

Crest Cadillac
07.2017 - 02.2018

Server Shift Leader

Brinker Nation LLC
11.2016 - 03.2020

Call Center Representative

Austin College Call Center
10.2015 - 01.2016

Site Manager

Woyecon P.L.C
01.2011 - 03.2013

Door-to-Door Sales Representative

Aptive Pest Control
4 2018 - 7 2018

Delivery Driver

Marco’s Pizza
4 2015 - 6 2015

BBA - Business administration and International Relations

Austin College

Diploma -

Sachse High School

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Nahom Yemane