Overview
Work History
Education
Skills
Languages
Timeline
Generic

Fabiola Mencia

Corona,NY

Overview

18
18
years of professional experience

Work History

Patient Care Coordinator

Kids Dental Village
Woodside, NY
07.2022 - Current
  • Followed up with discharged patients after they left the facility to ensure they were receiving adequate post-care support.
  • Conducted assessments to evaluate the physical condition of patients prior to admission or discharge from hospital or clinic setting.
  • Assisted physicians in performing various procedures related to patient care needs.
  • Scheduled appointments for patients and coordinated follow-up visits as needed.
  • Assessed patient's need for additional resources such as home health aides or durable medical equipment suppliers in order to provide appropriate level of care.
  • Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
  • Provided administrative support for patient care staff.

Shift Supervisor

PLS Check Cashing
Junction, NY
01.2018 - 05.2022
  • Provided feedback to employees regarding their performance in order to improve productivity.
  • Addressed any issues that arose during the shift in a proactive manner.
  • Ensured all safety and sanitation regulations were met throughout the shift.
  • Enforced company policies fairly while maintaining an open door policy for staff concerns.
  • Served as a role model for other employees by demonstrating professional behavior at all times.
  • Provided on-the-job training to new staff members.
  • Monitored staff performance to ensure quality standards were met.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Collaborated with management to plan special events or promotions.

Cashier

C Town Supermarket
Jamaica, NY
11.2014 - 09.2016
  • Offered customers carry-out service at completion of transaction.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Built and maintained productive relationships with employees.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Answered phone calls to assist customers with questions and orders.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.

Cashier

Burger King
Jackson, NY
03.2010 - 10.2014
  • Followed company security procedures for handling large sums of money.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Counted and balanced cashier drawers.

Cashier

McDonald's
Jamaica, NY
01.2007 - 08.2009
  • Followed company security procedures for handling large sums of money.
  • Issued receipts, refunds, credits or change due to customers.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Answered customer inquiries regarding store policies and procedures.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Resolved customer complaints professionally in accordance with company policy.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Stocked shelves with merchandise when needed.

Education

GED -

ASUNCION
PARAGUAY
06-2006

Skills

  • Speak, Write, and Read in English and Spanish
  • Ability to make decisions and Solve problems
  • Excellent speaking and listening skills
  • Ability to work independently and under pressure
  • Quick learner
  • Friendly
  • Respectful, professional, and responsable

Languages

Spanish
Full Professional

Timeline

Patient Care Coordinator

Kids Dental Village
07.2022 - Current

Shift Supervisor

PLS Check Cashing
01.2018 - 05.2022

Cashier

C Town Supermarket
11.2014 - 09.2016

Cashier

Burger King
03.2010 - 10.2014

Cashier

McDonald's
01.2007 - 08.2009

GED -

ASUNCION

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Fabiola Mencia