Nahomi Loustaunau Doumerc
Litchfield Park,AZ
Summary
Proven achiever with extensive experience in customer service and call management, notably at Wells Fargo. Excelled in conflict de-escalation and teamwork, enhancing customer satisfaction and streamlining operations. Demonstrated exceptional communication and responsibility, contributing to significant improvements in efficiency and client experience. Utilizes strong communication skills to resolve issues effectively. Track record of maintaining accurate account records and ensuring client satisfaction.
Overview
3
3
years of professional experience
Work History
Phone Barker
Wells Fargo
01.2024 - 09.2024
- Navigated multiple banking systems simultaneously to access account information, process transactions, and update client records accurately.
- Maintained high call quality standards with clear communication and active listening skills for optimal client experiences.
- Handled sensitive personal and financial information with discretion, ensuring the privacy of clients at all times.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
- Upheld strict security procedures to verify identities when completing actions for members and giving out private banking information.
- Supported team members by sharing best practices, contributing to a positive work environment, and collaborating on solutions for complex client situations.
- Assisted in training new hires by sharing knowledge, demonstrating best practices, and offering guidance on effective phone banking techniques.
- Improved efficiency by assisting with the implementation of new processes that streamlined workflows within the phone banking team.
Crew Member
McDonald's
08.2023 - 12.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Party Hostess
Lumi Land
01.2022 - 07.2023
- Managed event timeline effectively, ensuring all activities occurred as planned without delays or interruptions in the schedule.
- Completed opening and closing checklists of facility to verify security of building, staff and parking area.
- Completed party checklist to confirm each party received contracted elements of party package.
- Supervised party area and delivery of services to verify guests complied with facility safety rules.
- Enhanced guest experience by providing attentive service and anticipating party needs.
- Managed reservations, ensuring accurate booking information and seamless guest arrival experience.
Education
GED -
Estrella Mountain Community College
Avondale, AZ11.2023
Skills
- Goal-Oriented
- Conflict de-escalation
- Time tracking
- Call Management
- Positive Attitude
- Teamwork and Collaboration
- Reliable and Responsible
- Customer service excellence
- Excellent Communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Phone Barker
Wells Fargo
01.2024 - 09.2024
Crew Member
McDonald's
08.2023 - 12.2023
Party Hostess
Lumi Land
01.2022 - 07.2023
GED -
Estrella Mountain Community College
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