NAHOMI DAWN SIERRA
Centerton,AR
Summary
High-energy and self-motivated leader with 15+ years of experience managing teams with a strong collaboration mindset. Providing expertise in strategic business planning and execution, team development, and strong problem-solving skills and effective communication to deliver results.
Overview
23
23
years of professional experience
Work History
Customer Services Manager - Ops Sam's Club Events
Product Connections
06.2023 - Current
- Lead fast and effective resolutions to operational and system issues by conducting root cause analyses and implementing permanent solutions.
- Oversee operational support and execute all mass communications for Sam's Club demo events across the US, Puerto Rico, and Hawaii.
- Collaborate closely with the Sales Team to effectively communicate event procedures and processes to the operations field, ensuring flawless execution.
- Streamline communication between departments to facilitate prompt responses to demo event inquiries.
Executive Team Leader for General Merchandise
Target
07.2019 - 08.2022
- Implemented strategic business planning and established strong, consistent operational routines that delivered consistent sales growth ranging from 15% to 33% across all categories.
- Reviewed and analyzed weekly & monthly sales, inventories, fulfillment reports to identifying business opportunities for productivity, corrections and efficiency.
- Led the fulfillment team delivering excellent guest service and green metrics results and landing in the top 3 in the district market.
- Analyzed customer satisfaction data, and set goals for team metrics to prioritize guest experience which led to a guest service centric environment.
- Efficiently led the planning & execution for the operation workloads of seasonal transitions sets, modular changes, price changes, store promotions and new launches releases.
- Managed efficiently data accuracy resulting in 98% inventory in stock levels creating impactful results in brand and sales.
Property Manager
Inmobiliaria Navarrete Sierra Corp.
11.2012 - 07.2022
- Managed property rentals, negotiations and contract agreements.
- Oversaw monthly income and was responsible for business PNL.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Business Manager
NDSS Corp.
05.2006 - 09.2012
- Created, managed, and executed business plans; communicated company vision and objectives to motivate and align teams.
- Led daily business operations, actively monitored team performance, identified challenges, and implemented effective solutions.
- Developed and executed marketing strategies and promotions to drive sales growth.
- Managed payroll, scheduling, and expense control to optimize operational efficiency.
- Purchased and managed inventory for both retail and business supply needs.
- Oversaw financial operations, maintained accurate records, and ensured compliance with industry regulations.
Divisional Merchandise Manager Assistant
Walmart Home Office
04.2004 - 11.2005
- Collaborated closely with buyers and vendors to achieve division datelines on projects and promotions; ensuring all task were completed on time for all style apparel business division departments.
- Prepared division, department reports and business performance analysis.
- Led the coordination of special programs and samples, enhancing department presentations and supporting strategic product development initiatives.
- Demonstrated adaptability and creativity in a fast-paced environment, helping to drive project completion while responding to shifting business priorities.
Assistant Buyer
Walmart Home Office
03.2002 - 04.2004
- Supported the development and execution of category strategies by preparing detailed sales and inventory reports to guide decision-making for the Baby, Boys, and Girls departments.
- Prioritize tasks, solve store-level challenges, and identify continuous improvement opportunities in inventory flow and item management.
- Collaborated and build strong relationships with cross-functional teams, including merchants, vendors, modular and replenishment teams, to support business negotiations and drive profitable category growth.
- Managed item file integrity and optimization from creation to deletion, ensuring accuracy across merchandising systems to support timely product launches and assortment updates.
- Demonstrated adaptability and creativity in a fast-paced environment, helping to drive project completion while responding to shifting business priorities.
Education
BBA - Marketing
University Interamericana of Puerto Rico
Recinto Metropolitano Skills
- Effective project execution
- Bilingual in English and Spanish
- Operational management skills
- Strategic decision-making
- Effective multi-tasking
- Cross-functional collaboration
- Analytical problem-solving
- Team leadership
- Strong communication skills
Timeline
Customer Services Manager - Ops Sam's Club Events
Product Connections
06.2023 - Current
Executive Team Leader for General Merchandise
Target
07.2019 - 08.2022
Property Manager
Inmobiliaria Navarrete Sierra Corp.
11.2012 - 07.2022
Business Manager
NDSS Corp.
05.2006 - 09.2012
Divisional Merchandise Manager Assistant
Walmart Home Office
04.2004 - 11.2005
Assistant Buyer
Walmart Home Office
03.2002 - 04.2004
BBA - Marketing
University Interamericana of Puerto Rico
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