Personable Customer Service Supervisor with background of effective leadership and excellent customer service. Facilitates effective departmental communication and coordination to drive productivity and customer satisfaction ratings. Results-driven customer service Supervisor accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through employee training, motivation and performance management. Working knowledge of optimal practices and safety behaviors for front end. Studious Assistance Manager offering 5 years of extensive experience in Retail. Top-tier skills in business and operations management. Analytical problem solver and critical thinker with remarkable decision-making and multi-tasking abilities. Forward-thinking Assistance manager with extensive knowledge of front end. Known for success in Retail industries and leading employees to complete tasks. Dedicated to efficient conflict resolution and excellent services.
Hi, I’m
Nahomie Dorelus
Sioux Fall,South Dakota
Summary
Overview
12
years of professional experience
Work History
USPSWatertown, SD
PSE Clerk
09.2020 - Current
Job overview
- Sorted mail according to size, shape, and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Provided service and sales to walk-in customers.
- Used automated mail processing equipment to sort and collate mail.
- Loaded and unloaded shipping containers and vehicles.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Weighed letters and packages and calculated costs based on classification, weight and destination.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Weighed mail and computed pricing amounts.
Shopko Stores Operating Co. LLCWatertown, SD
Assistant Manager
02.2014 - 06.2019
Job overview
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Managed over 50 customer calls per day.
Burlington Coat Factory Department StoreOrlando, FL
Customer Service Supervisor
09.2009 - 02.2014
Job overview
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Resolved account issues to build rapport and relationships with clients.
- Kept abreast of new company products and services to effectively answer questions and resolve complaints.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Increased sales by 10%.
Education
National American University - Rapid CityRapid City, SD
Associate of Applied Science from Management
11.2019
University Overview
Skills
- Marketing and Promotions
- Microsoft Visual Basic
- Pricing and Markdowns
- Performance Monitoring and Evaluation
- Problem Anticipation and Resolution
- Sales Tracking
- Employee Performance Evaluate
- Product Movements
- Handling and Sorting Mail
- Contact Management Systems
- Leading Team Meetings
- Team Management
- Shrinkage Prevention
- Special Assignments
- Maintaining Clean Work Areas
- Customer Implementation
Accomplishments
Accomplishments
- Collaborated with team of 12 in the development of stocking and cleaning.
- Supervised team of 10 staff members.
- Resolved product issue through consumer testing.
Timeline
PSE Clerk
USPS
09.2020 - Current
Assistant Manager
Shopko Stores Operating Co. LLC
02.2014 - 06.2019
Customer Service Supervisor
Burlington Coat Factory Department Store
09.2009 - 02.2014
National American University - Rapid City
Associate of Applied Science from Management
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