Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Nahomie Exume

Coralspring,Florida

Summary

Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.

Overview

23
23
years of professional experience

Work History

Retail Store Manager

T-Mobile
Boca Raton, FL
03.2022 - Current
  • Managed store organization, maintenance and purchasing functions.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Examined merchandise to verify correct pricing and attractive displays.
  • Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Performed nightly store and team performance audits.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.

Retail Associate Manager

T-Mobile
Sunrise, FL
01.2014 - 05.2022
  • Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
  • Managed expenses and developed strategies that positioned store to perform in accordance with budget.
  • Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
  • Upheld company customer service standards to provide customers with outstanding service and friendly environment.
  • Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.
  • Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
  • Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals.
  • Controlled operational compliance, safety and business standards to maximize efficiency and comply with corporate policy.
  • Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
  • Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
  • Trained employees in suggested selling and merchandising techniques to meet sales quotas.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Supported retail manager by identifying and leveraging partnerships that benefited the store.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained new employees on proper protocols and customer service standards.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored over employees' day-to-day activities and made plans to rectify issues.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.

Trainer

T-Mobile
Fort Lauderdale, FL
03.2001 - 10.2012
  • Scheduled and taught in class and online courses to increase learning opportunities.
  • Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
  • Introduced standardized training for cohesive learning environments.
  • Supported productivity increase and business growth through new hire training and mentoring.
  • Monitored participant workflow and behaviors throughout training process.
  • Traveled across the nation and abroad eliminating learning gaps and effectively instructed existing and new hired employees utilizing wide variety of innovative teaching aids and motivational and implementation strategies.
  • Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
    Motivate, inspire and coach employees to exceed company's customer service goals.
  • Documented participant enhance, engagement and progress.
    Delivered in-depth, valuable training sessions to employees both in-person and via teleconferencing systems.
    Developed comprehensive new employee curriculum, which reduced staff atrition by 15% over one-year period.
  • Accomplished 100% graduation rate within established training timeline for new customer service representatives through curriculum redesign, which supported on-the-job training practices and promoted staff productivity and higher loyalty.
  • Elevated team member performance while cultivating customer relationships to drive sales.
    Identified areas of concern uncovered during training sessions and suggested methods to reduce risk.
  • Completed frequent assessments of training materials, structure and success rates to enhance program.
    Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
  • Awarded Trainer of the Year in 2005.
    Consistently recognized in evaluations for initiating best practices and for displaying enthusiasm, tenacity, initiative and persuasiveness.
    Improved new-hire productivity by 30% and customer satisfaction by 35% by implementing learned motivational training tools over one-year period. Increased revenue in 2011 by aggressively conducting workshops for internal and outsourced service and sales centers.
    Ranked #1 in 2009 among 24 sites, by training front line employees' on-the-job efficiency without compromising customer experience. Traveled from site to site conducting Leaders coach and develop leaders workshops for T-Mobile leaders.
  • Performed customer negotiations to reach fair conclusion for both business and customer.

Retention Specialist

T-Mobile
Fort Lauderdale, FL
01.2000 - 01.2001
  • Implemented creative solutions to deal with special circumstances.
  • Empowered to solve problems independently and make decisions in the customer's best interest.
  • Ability to stay current with ever-evolving technology and translate this information into terms customers can understand.
  • Contributed to a reduction of 3% churn in 2001.

Quality Analyst

T-Mobile
Fort Lauderdale, FL
01.1999 - 01.2000
  • Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Developed training materials, SOPs and work instructions to supplement new team member onboarding.
  • Monitored KPIs to proactively address bottlenecks and quality issues
  • Devised strategic and operational planning to evaluate client outcomes with quality management team.
  • Contributed to business growth by confirming customer satisfaction with service and quality.

Education

No Degree - Account Management And Logistic

Southern New Hampshire University
Hooksett, NH

Skills

  • Sales Promotion
  • Retail Operations
  • Sales Leadership
  • Profit and Loss Control
  • Hiring and Training
  • Coaching and Mentoring
  • Constructive Feedback
  • Operational Efficiency
  • Effective Working Relationships
  • Problem Anticipation and Resolution
  • Sales Tracking
  • Records Organization and Management

Accomplishments

  • Exceeded monthly store sales goals six months in a row
  • Winner Circle recipient Q4 2014, Q1 2015,Q32015, Q42015, Q2-2020, Q2-2021, Q3-2021
  • Q1 Award for #1 Trainer, 2012 Q1 and Q2 Award for #1 Trainer, 2011 Q3 Award for #1 Trainer, 2010 Q2 Award for #1 Trainer, 2009 Q1 and Q2 Award for #1 Trainer, 2009 Trainer of the Year Award, 2005 Customer Satisfaction Award, 1998

Timeline

Retail Store Manager

T-Mobile
03.2022 - Current

Retail Associate Manager

T-Mobile
01.2014 - 05.2022

Trainer

T-Mobile
03.2001 - 10.2012

Retention Specialist

T-Mobile
01.2000 - 01.2001

Quality Analyst

T-Mobile
01.1999 - 01.2000

No Degree - Account Management And Logistic

Southern New Hampshire University

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Nahomie Exume