Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
NAHOMIE EXUME

NAHOMIE EXUME

Coral Springs,Florida

Summary

Customer-oriented Retail Manager with over 20 years of experience in building relationships, developing training materials, cultivating partnerships, Tactical team builder with expertise in introducing products, and determining customer needs to deliver effective sounding top-quality talent. Manages staff by continually assessing sales performance, maintaining accountability and overseeing inventory management. Consistently foster superior customer service standards by coaching team members to address customer concerns and communicate with tact and diplomacy. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Coordinated Medical Office Assistant offers appointment scheduling, office operations and records maintenance expertise paired with outstanding communication and time management abilities. Personable and organized professional with comprehensive experience rendering support and administrative assistance to administrative departments in healthcare settings. Tech-savvy team player with proficiency in job-related software. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

30
30
years of professional experience

Work History

Medical Office Coordinator

Cleveland Clinic
Weston, FL
11.2022 - Current
  • Assisted with scheduling appointments for physicians and specialists in accordance with their availability.
  • Answered incoming calls from patients and provided basic information about services offered by the office.
  • Organized patient records, including filing and updating medical histories.
  • Ordered medical supplies as needed to keep inventory stocked.
  • Provided administrative support to physicians, nurses and other health care personnel as needed.
  • Coordinated communication between patients, staff members, outside agencies and vendors regarding medical matters.
  • Conducted pre-registration interviews with new patients over the phone prior to their visit to ensure all necessary paperwork was completed accurately prior to appointment time.
  • Prepared letters for mailing related to patient accounts or other relevant topics as requested by doctors or managers in the office.
  • Performed clerical duties such as photocopying documents, faxing records and sorting mail.
  • Served as a liaison between the practice manager and other departments within the organization.
  • Responded promptly to any complaints or inquiries from patients regarding their accounts or treatments received.
  • Assisted with coding of diagnoses when requested by physician staff.
  • Participated in training sessions on new software programs used within the office environment.
  • Coordinated patient appointment times with staff hours to schedule appointments and tests appropriately, maintaining hard copy documentation and diagnostic filings.
  • Provided patient medical records to outside physicians, insurance companies, benefit program agencies and specialists, receiving reports from outside offices for addition to in-house records.
  • Cultivated relationships with specialists and other outside referral sources, communicating patient appointments and diagnoses.
  • Assisted with new staff orientation and training and participated in ongoing performance evaluations in collaboration with senior physicians.

T-MOBILE
Fort Lauderdale, FL
01.1998 - Current
  • U.S.
  • Wireless operation of Deustch Telekom AG, one of the largest telecommunications companies in the world, with nearly 130 million customers worldwide T-Mobile USA is a national provider of wireless voice, messaging, and data services capable of reaching over 293 million Americans.

Retail Store Manager

T-Mobile
Fort Lauderdale, FL
12.2013 - 11.2022
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Strengthened operational efficiencies and traceability by developing organization systems for financial reports, schedules, inventory control and merchandising.
  • Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
  • Supervised training and development for new employees, which resulted in better team transitions and effective orientation.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Streamlined operational efficiencies by hiring and training staff to drive growth initiatives.
  • Collaborated with all company departments to ensure cohesive branding and strategic product placement.
  • Used empathy and persuasive negotiation skills to deliver positive customer experience.
  • Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
  • Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
  • Established loyalty, executing flawless customer engagement to drive client retention.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.

Travelling Facilitator

T-Mobile
01.2012 - 01.2014
  • Traveled across the nation and abroad eliminating learning gaps and effectively instructed exizting and new hired employees utilizing wide variety of innovative teaching aids and motivational and implementation strategies.

Trainer

T-Mobile
01.2001 - 01.2012
  • Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
  • Motivate, inspire and coach employees to exceed company’s customer service goals.
  • Documented participant attendance, engagement and progress.
  • Delivered in-depth, valuable training sessions to employees both in-person and via teleconferencing systems.
  • Developed comprehensive new employee curriculum, which reduced staff attrition by 15% over one-year period.
  • Accomplished 100% graduation rate within established training timeline for new customer service representatives through curriculum redesign, which supported on-the-job training practices and promoted staff productivity and higher loyalty.
  • Elevated team member performance while cultivating customer relationships to drive sales.
  • Identified areas of concern uncovered during training sessions and suggested methods to reduce risk.
  • Completed frequent assessments of training materials, structure and success rates to enhance program.
  • Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
  • Awarded Trainer of the Year in 2005.
  • Consistently recognized in evaluations for initiating best practices and for displaying enthusiasm, tenacity, initiative and persuasiveness.
  • Improved new-hire productivity by 30% and customer satisfaction by 35% by implementing learned motivational training tools over one-year period.
  • Increased revenue in 2011 by aggressively conducting workshops for internal and outsourced service and sales centers.
  • Ranked #1 in 2009 among 24 sites, by training front line employees’ on-the-job efficiency without compromising customer experience.
  • Traveled from site to site conducting Leaders coach and develop leaders workshops for T-Mobile leaders.

Retention Specialist

T-Mobile
01.2000 - 01.2001
  • Performed customer negotiations to reach fair conclusion for both business and customer.
  • Implemented creative solutions to deal with special circumstances.
  • Empowered to solve problems independently and make decisions in the customer’s best interest.
  • Ability to stay current with ever-evolving technology and translate this information into terms customers can understand.
  • Contributed to a reduction of 3% churn in 2001.

Quality Analyst

T-Mobile
01.1999 - 01.2000
  • Administered internal surveys and analyzed results to decipher operational needs and develop targeted solutions.
  • Provide actionable data and work with leadership to assist in improvement of quality, consistency of service and increased customer satisfaction.
  • Devised strategic and operational planning to evaluate client outcomes with quality management team.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Recommended improvements to systems and procedures for increased productivity.

Customer Service Representative

T-Mobile
01.1998 - 01.1999
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Educated customers on special pricing opportunities and company offerings.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Assistant Manager

KENTUCKY FRIED CHICKEN
Fort Lauderdale, FL
01.1994 - 01.1998
  • Managed team of restaurant professionals, performed hiring, training of new and existing employees
  • Managed inventory control function
  • Planned and prepared workflow schedules, delegating tasks for team of 14 members
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.

Education

State Certification - Medical Insurance Coding

AAPC
Salt Lake City, UT
05-2024

Some College (No Degree) -

Broward College, Marjory Stoneman Douglas High School

Skills

  • Leadership development
  • Driving business growth
  • Negotiations expert and strong deal closer
  • Quality Assurance
  • Employee development
  • Cross-functional team management
  • Supervision and training
  • Schedule management
  • Bilingual
  • Patient Scheduling
  • Office Management
  • Appointment Setting
  • Medical Coding
  • Insurance Verification
  • Staff Training and Development
  • Medical Records Management
  • Knowledge of HIPAA Regulations
  • Healthcare Coding Competency
  • Database Coordination
  • Understanding of Medical Terminology
  • Benefits Verifications

Additional Information

  • AWARDS
  • Winner Circle recipient
  • Q1 Award for #1 Trainer, 2012 Q1 and Q2 Award for #1 Trainer, 2011 Q3 Award for #1 Trainer, 2010 Q2 Award for #1 Trainer, 2009 Q1 and Q2 Award for #1 Trainer, 2009 Trainer of the Year Award, 2005 Customer Satisfaction Award, 1998

Timeline

Medical Office Coordinator

Cleveland Clinic
11.2022 - Current

Retail Store Manager

T-Mobile
12.2013 - 11.2022

Travelling Facilitator

T-Mobile
01.2012 - 01.2014

Trainer

T-Mobile
01.2001 - 01.2012

Retention Specialist

T-Mobile
01.2000 - 01.2001

Quality Analyst

T-Mobile
01.1999 - 01.2000

T-MOBILE
01.1998 - Current

Customer Service Representative

T-Mobile
01.1998 - 01.1999

Assistant Manager

KENTUCKY FRIED CHICKEN
01.1994 - 01.1998

State Certification - Medical Insurance Coding

AAPC

Some College (No Degree) -

Broward College, Marjory Stoneman Douglas High School

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