Summary
Overview
Work History
Education
Skills
Software
Languages
Timeline
Hi, I’m

Nahomie Isaac

Pembroke Pines,FL
Nahomie Isaac

Summary

Focused and reliable server bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.

Overview

12
years of professional experience

Work History

Zuckerellos Italien Restaurant

Restaurant Server
06.2023 - 07.2024

Job overview

  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
  • Cultivated warm relationships with regular customers.
  • Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
  • Obtain revenues by totaling charges; issuing bill; accepting payment; delivering bill and payment to host; returning change or credit card and signature slip to patrons.
  • Perform basic cleaning tasks as needed or directed by supervisor.
  • Assist with special events as needed.

NATIONS BENEFITS

Member Experience Advisor
11.2022 - 07.2024

Job overview

  • Respond swiftly and courteously to all potential customer inquiries
  • Utilize interpersonal skills to establish a strong relationship that allow for direct probing to uncover the member's needs
  • Resolve member inquiries at the first point of contact
  • Utilize effective sales techniques to influence the member to act
  • Ability to learn product portfolio quickly and discuss options and features in detail
  • Educate members on products or services that will enhance their quality of life
  • Show empathy both in word choice and intonation to all Members
  • Strong ability to offer a sales rebuttal that address a member's objections and in turn present solutions
  • Ability to remain confidential with all proprietary information
  • Competitive and self-motivated

JM SECURITY SERVICES

Executive Assistant
10.2021 - 11.2022

Job overview

  • Providing administrative assistance, such as writing and editing e-mails, drafting memos, and preparing communications on the executive’s behalf
  • Maintaining comprehensive and accurate records
  • Performing minor accounting duties
  • Organizing meetings, including scheduling, sending reminders, and organizing catering when necessary
  • Answering phone calls in a polite and professional manner
  • Welcoming visitors and identifying the purpose of their visit before directing them to the appropriate department
  • Managing the executive’s calendar, including making appointments and prioritizing the most sensitive matters.

HEINEKEN HAITI

Commercial Supervisor
04.2017 - 11.2020

Job overview

  • Establish Goals and Objectives for direct reports to measure performance and drives results
  • Establishes performance expectations to build a culture that values commitment, quality, and strong results
  • Assists employees in accomplishing objectives by monitoring performance, providing training, feedback, coaching, and evaluation
  • Hold safety meetings, and training workers to prevent accidents or injury
  • Lift up to 50 lbs horizontally and carry up to approximately 200 feet several times during the workday.

NATCOM S.A

Periodical reporter in Marketing Department
05.2015 - 10.2016

Job overview

  • Assure the accuracy of daily data
  • Understand about products/policies to follow and make report about customer’s consumption on demand
  • Coordinate with cross functional Depts to make report
  • Prepare and send daily, weekly, and monthly reports about services and products consumption
  • Cross check VAS services revenue/expense for VAS Department.

NATCOM S.A

D2D Sales Supervisor
05.2015

Job overview

  • Prepare weekly sales plan for D2D agents and compile daily sales report
  • Work directly with department managers to monitor their activities and encourage them to give good result
  • Make disbursements to finance all Sales Management Department activities and clear expenses with required documents such as invoices.

GOAL HAITI

Survey agent
09.2014 - 07.2024

Job overview

  • Household investigation to know their living conditions after the damages cause by the earthquake
  • Asses the living conditions of beneficiaries
  • Visit and educate people living in difficult and unhealthy conditions
  • Supervise pairs (investigator team) and prepare a daily report on the realized work.

DIGICEL HAITI

Deputy Team leader
09.2013 - 09.2014

Job overview

  • Prepare daily, weekly, and monthly evaluation of the staff work
  • Being responsible of enforcing the department’s regulations
  • Check and manage staffing, attendance and absences and ensure follow up
  • Supervise, assign, inspect, and evaluate the work of others
  • Communicate effectively, both verbally and in written formats
  • Motivate and evaluate staff and provide for their training and development.

DIGICEL HAITI

Customer Care Agent
06.2012 - 09.2013

Job overview

  • Receiving and placing customer service telephone calls
  • Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
  • Educate member about products and services and solve their issues effectively.

Education

CEDI “Centre D’Etudes Diplomatiques Et Internationales”

Marketing Management and Public Relations

University Overview

Skills

Software

Communication tools

Social media

Spreadsheets

Word processing and desktop publishing tools

Presentation tools

Languages

English
Full Professional
French
Native or Bilingual
Haitian Creole
Native or Bilingual

Timeline

Restaurant Server
Zuckerellos Italien Restaurant
06.2023 - 07.2024
Member Experience Advisor
NATIONS BENEFITS
11.2022 - 07.2024
Executive Assistant
JM SECURITY SERVICES
10.2021 - 11.2022
Commercial Supervisor
HEINEKEN HAITI
04.2017 - 11.2020
Periodical reporter in Marketing Department
NATCOM S.A
05.2015 - 10.2016
Survey agent
GOAL HAITI
09.2014 - 07.2024
Deputy Team leader
DIGICEL HAITI
09.2013 - 09.2014
Customer Care Agent
DIGICEL HAITI
06.2012 - 09.2013
D2D Sales Supervisor
NATCOM S.A
05.2015
CEDI “Centre D’Etudes Diplomatiques Et Internationales”
Marketing Management and Public Relations
05.2017

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Nahomie Isaac