Nahom Terefe

Home Base:

● Managed benefits administration, guided entitlements, and ensured timely processing of benefits for personnel.

● Developed and implemented recruitment strategies, successfully attracting and onboarding qualified candidates.

● Conducted quarterly soldier performance reviews and counseling to support career growth and address concerns.

● Advised leadership on appropriate disciplinary actions and corrective measures for various conduct and performance issues.

● Performed investigations to identify the root causes of misconduct or subpar performance and recommended suitable corrective actions.

Overseas Deployment: Kuwait | Feb 2021- Jan 2022

● Designed and implemented training programs for over 40 soldiers, enhancing professional skills and career advancement.

● Maintained personnel records for 300+ soldiers, ensuring compliance with Army standards. ● Led onboarding processes for new soldiers, improving integration and operational readiness.

● Coordinated and reviewed Junior Enlisted Promotion Boards, ensuring the accuracy and completeness of promotion packets, resulting in a 90% success rate with 36 out of 40soldiers promoted.

● Interpreted various Army laws, regulations, and judicial and administrative rulings to advise and train soldiers on the Army's Sexual Harassment/Assault Response and Prevention (SHARP) program.

Stamford Medical Hospital: Stamford, CT | Mar 2020- Jul 2020

● Spearheaded patient admission and discharge cycles during the COVID-19 pandemic.

● Created and implemented HR policies to ensure regulatory compliance and organizational efficiency.

• Delivered exceptional guest experiences in high-volume, fast-paced environments by anticipating needs, resolving concerns, and fostering personalized, professional interactions.
• Simultaneously managed up to 12-table sections without support staff, prioritizing efficiency, attention to detail, and guest satisfaction.
• Supported new hire onboarding through informal training and mentorship, promoting team cohesion and maintaining high service standards.
• Accurately processed thousands of transactions weekly, including dine-in, takeout, and catering orders, demonstrating reliability, confidentiality, and precision in handling sensitive financial information.
• Collaborated across departments — from kitchen to cashier — to ensure smooth operations, timely service, and effective communication during peak demand.
• Adapted quickly to shifting priorities and unexpected challenges, maintaining composure and clarity under pressure.
• Participated in full-service special events requiring heightened professionalism, protocol adherence, and collaborative problem-solving.
• Maintained organized, detailed records of orders and guest preferences, reinforcing the importance of data accuracy and customer satisfaction.

• Coordinated and organized multiple training sessions for the Integrated Treatment for Co-occurring Disorders (ITCD) program, facilitating and reporting on recovery processes.
• Directed the intake process for VA meetings, 12-step programs, and resilience conferences.