Nahomy Aguilar
Navarre
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hardworking, bilingual employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Office Automation Clerk
Hurlburt Field Youth Center
02.2025 - Current
- Salary $17.76 per hour.
- Implemented document management systems to improve accessibility and organization.
- Trained new staff on office software and administrative protocols to ensure consistency.
- Managed inventory of office supplies, optimizing stock levels and reducing costs.
- Managed office inventory efficiently, ensuring timely ordering of supplies and equipment maintenance when needed.
- Consistently met deadlines while multitasking numerous responsibilities due to exceptional time management skills and prioritization techniques.
- Collaborated effectively with team members on various projects, contributing valuable input during brainstorming sessions and meetings.
- Provided excellent support to supervisors by coordinating schedules, preparing meeting materials, and assisting with project management tasks as needed.
- Assisted colleagues with various administrative tasks, contributing to a positive work environment and improved team performance.
Cashier
Oasis Cafe
10.2023 - Current
- Salary $15.95 per hour.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Performed other duties as assigned by management.
Front Desk Associate
Hilton
07.2023 - 10.2023
- Salary $16.00 per hour.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Managed guest check-in and check-out procedures, reservations and payments.
- Delivered friendly and knowledgeable support to current and prospective customers.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Answered phone and emails to make reservations and take guest information.
- Managed customer complaints and rectified issues to complete satisfaction.
- Trained newly hired employees on front desk procedures and business operations.
- Verified and collected client payments.
- Responded to customer complaints, collaboratively troubleshooting to devise solutions.
- Welcomed large volume of guests and improved overall customer service.
- Reviewed accounts to assess open charges and answer customer questions.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Coordinated with housekeeping, maintenance and grounds teams to address guest needs with professionalism and detail orientation.
- Responded to inquiries and room requests made online, by phone and via email.
- Greeted, registered and assigned guests to rooms according to individual requirements.
Front Desk Agent
Hilton Sandestin Golf and Beach Resort
01.2023 - 07.2023
- Salary $18.00 per hour.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Posted charges, updated accounts and issued bills to departing guests.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Input customer data into reservation systems and updated to reflect room changes.
- Responded to inquiries and room requests made online, by phone and via email.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Supervised daily operations of hotel front desk in absence of manager.
- Facilitated successful front desk operations for high-volume hotel.
Barista
Rickenbacker
06.2020 - 01.2023
- Salary: $16.25 USD Per Hour
- Hours per week: 20
- Greets customers in a friendly manner and inform them of daily specials
- Operates limited coffee operations with pre-packaged snacks and ensures products are not expired
- Prepares and serves a limited variety of hot beverages by selecting, mixing, and brewing the proper ingredients
- Maintains work area and breaks down and cleans area when meals are complete
- Assists with inventories and identifies items for re-ordering
- Operates a cash register and rings up items in the menu
- Answering customer’s questions about menu choices
- Follows company policies and procedures for food safety, sanitation, and quality.
Waitress
The Wing Place
08.2020 - 05.2021
- Salary: $11.25 USD Per Hour
- Hours per week: 20
- Taking orders from customers
- Answering questions about menu items, food allergies and food substitutions
- Familiar with safety protocols to ensure customs wellbeing in case of an emergency
- Giving customers suggestions for food and drinks and telling them about any special menu items
- Serving nonalcoholic beverages and delivering food and alcoholic beverages to customers
- Communicating with customers to ensure satisfaction and resolve any complaints
- Processing customer payments
- Removing dirty dishes from tables to avoid clutter while customers are eating
- Cleaning tables after customers have finished their meals
Recreation Aid
Yokota Enlisted Club
09.2019 - 08.2020
- Salary: $ 7.25
- Prepares and/or assists in the preparation of the Bingo programs
- Ensures bingo cards, tickets, and prizes are available to conduct games
- Sets up and breaks down for all bingo games, tests consoles and flash boards, sets up & operates the cash register, visual aids, microphone speaker systems, prepares and arranges furniture, tables and chairs
- Sells regular and special bingo cards and other resale items
- Collects and safeguards fees received from customers
- Ensures all forms/documentation relative to the bingo program is properly prepared and number sequence of games is properly changed
- Maintains the facility in order; maintains the area policed and assures the environment is in a neat and clean condition
- Assists with the overall participation; answers routine questions on the bingo program; helps explain game policies and fees to participants
- Greets guests, makes special announcements, and conducts the number calling of all bingo games
- Verifies eligibility to participate and verifies winning cards
- Ensures safety rules are adhered and reports safety hazards to supervisor
- Issues and collects equipment and/or supplies
- Assists in conducting inventories and initiates action to replenish supplies when reorder points are reached
- As required, monitors the daily operation of the program, especially in the absence of the supervisor
- Maintains guest log and prepares a report of all significant occurrences during the shift
- Performs other related duties as assigned.
Waitress
El Balcon
10.2017 - 11.2018
- Hours per week: 10
- Interacting with customers by taking orders, making recommendations, providing them with accurate bills, serving them food and drinks, processing payments, and supplying them with whatever they need in a timely manner
- Handling multiple tables and tasks in an efficient manner
- Cleaning and clearing tables
- Assisting with opening and closing duties, such as preparing ingredients and restocking items, such as straws, napkins, etc
- Learning about food and beverages, such as wine, beer, and cocktails
- Taking inventory of supplies and ingredients
- Checking identification to ensure customers are the proper age to purchase alcoholic beverages
- Standing, walking, and carrying heavy trays of food and drinks.
Education
High School Diploma -
Penn Foster High School
Scranton, PA, United States05-2019
Skills
- Customer Service
- Hospitality and Professionalism
- Verbal and Written Communication
- Active Listener
- Detail-Oriented
- Organization and Prioritization
- Credit and Cash Payments
- Inventory Management
- Product Advertising
- Payment Processing
- Food Serving and Preparation
- Food Storage Management
- Equipment and Store Cleaning
- Active Listener
- Cleaning and Sanitizing
- Teamwork and Collaboration
- Problem Solving
- Online Bookings Management
- Shipment Receiving
- Equipment Checks and Assessments
- Reports and documents
- Customer relations
- Inventory management
Languages
Spanish
Native/ Bilingual
References
- Derrick Royster, Yokota Enlisted Club Assistant Manager. Derrick.royster@us.af.mil
- Ashley Ifurung, Rickenbacker Supervisor. (605) 981-0448 ☺️
- Teke Carlson, Gator Lakes Golf Course Manager. (561) 906-6988
Timeline
Office Automation Clerk
Hurlburt Field Youth Center
02.2025 - Current
Cashier
Oasis Cafe
10.2023 - Current
Front Desk Associate
Hilton
07.2023 - 10.2023
Front Desk Agent
Hilton Sandestin Golf and Beach Resort
01.2023 - 07.2023
Waitress
The Wing Place
08.2020 - 05.2021
Barista
Rickenbacker
06.2020 - 01.2023
Recreation Aid
Yokota Enlisted Club
09.2019 - 08.2020
Waitress
El Balcon
10.2017 - 11.2018
High School Diploma -
Penn Foster High School