Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nahomy Ortiz

West Palm Beach,FL

Summary

Results-driven server with a track record of effective relationship management and efficient time utilization in busy dining establishments. Proficient in delivering accurate service across various table sizes. Focused on meeting customer expectations and encouraging repeat business. Ready to apply organizational skills in entry-level roles to support business growth.

Overview

7
7
years of professional experience

Work History

Server / Bartender

Agliolo Italian bistro
02.2021 - Current
  • Provided outstanding service to high volumes of customers each day.
  • Utilized POS terminals for efficient order processing and billing.
  • Showcased comprehensive understanding of menu items to enhance customer experience.
  • Monitored customer satisfaction, taking immediate action to resolve any concerns.
  • Conducted training sessions for new staff to ensure proficient performance.
  • Managed bar inventory, ensuring optimal stock levels and minimizing waste.

Server

The Breakers of West Palm Beach
07.2023 - 08.2024
  • Delivered exceptional customer service by accurately taking orders and addressing guest inquiries.
  • Collaborated with kitchen staff to ensure timely food preparation and presentation.
  • Managed multiple tables efficiently during peak hours, enhancing overall dining experience.
  • Trained new servers on menu knowledge and service protocols, promoting team cohesion.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Server Shift Leader

Olive Garden
09.2019 - 01.2021
  • Trained and acclimated new servers to restaurant's culture and operations.
  • Created positive guest experience by listening to guest needs and recommending options to meet requests.
  • Leveraged proper serving etiquette to promote inviting dining atmosphere.
  • Provided exceptional service to high volume of daily customers.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Worked with management to coordinate special functions and events.

Customer Service Manager

Zara
01.2019 - 09.2019
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.

Education

High School Diploma - undefined

Raritan Valley Community College
Somerville, NJ

Skills

  • Understanding of food safety
  • Service in high volumes
  • Expertise in wine pairings
  • Improvement in performance metrics
  • POS system operation
  • Customer service in dining environments
  • Suggestive selling methods
  • Professional and positive interaction
  • Knowledge of menu items
  • Efficient food running and bussing

Languages

Spanish
Native or Bilingual

Timeline

Server

The Breakers of West Palm Beach
07.2023 - 08.2024

Server / Bartender

Agliolo Italian bistro
02.2021 - Current

Server Shift Leader

Olive Garden
09.2019 - 01.2021

Customer Service Manager

Zara
01.2019 - 09.2019

High School Diploma - undefined

Raritan Valley Community College

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Nahomy Ortiz