Nahraie Webb
Katy
Summary
Professional with strong background in claims management, prepared to make significant impact. Skilled in assessing and processing claims accurately, resolving complex issues, and ensuring customer satisfaction. Effective team collaborator with focus on achieving results and adapting to changing needs. Known for analytical thinking, communication skills, and attention to detail.
Overview
5
5
years of professional experience
Work History
Claims Representative
Aon
01.2020 - 01.2023
- Manage and administer company's employee benefit and compensation programs
- Disability insurance, retirement benefits, healthcare plans, life insurance
- Scheduling And Conducting meeting, Provide administrative support to ensure efficient operation of the office
- Direct phone calls, take messages, and respond to inquiries
- Assist in the preparation of regularly scheduled reports and presentations
- Maintain a filing system, both physical and digital
- Order office supplies and maintain inventory, Coordinate meetings, appointments
- Managed high-volume claim submissions, consistently meeting deadlines and maintaining a high level of accuracy.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Calculated adjustments, premiums and refunds.
Call Center Representative
Orlando Health Central
01.2018 - 01.2020
- Directing and supervising the work of medical staff while establishing and organizing goals
- Planning and implementing programs, such as human resource(HR) administration
- Overseeing finances and related operations, such as budget planning, authorizing expenses, creating financial reports
- Monitoring resource use and allocation
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Education
High School Diploma -
Round Lake Senior High
05-2019
Skills
- Hospital Billing
- Medical Terminology
- Data Analysis
- Microsoft office
- Claims investigation
- Time management
- Documentation review
- Allocating claims
- Customer service
Timeline
Claims Representative
Aon
01.2020 - 01.2023
Call Center Representative
Orlando Health Central
01.2018 - 01.2020
High School Diploma -
Round Lake Senior High
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