Nahum Cordova
Brownsville,TEXAS
Summary
I’m a dedicated customer service professional with a strong track record of resolving issues, processing orders, and managing databases. No matter the job, I bring a commitment to building positive relationships with customers and making sure they feel supported. I thrive in fast-paced environments and always aim to deliver excellent service through clear communication and empathy.
Overview
5
5
years of professional experience
Work History
Ramp/Customer Service Representative
American Airlines
Brownsville, TEXAS
02.2025 - Current
- Resolved customer inquiries and issues promptly to enhance satisfaction.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Updated databases with new and modified customer data.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Processed orders and managed returns efficiently to ensure customer retention.
- Collaborated with team to foster a supportive work atmosphere.
- Addressed customer complaints with empathy, achieving effective resolutions.
- Provided accurate product and service information in response to inquiries.
- Maintained professionalism under pressure, successfully diffusing tense situations.
- Executed administrative tasks including filing, database updates, and report generation.
Hostes
Kumori Sushi & Teppanyaki
Brownsville, TEXAS
09.2020 - 09.2022
- Managed reservation system to optimize table turnover.
- Greeted and seated guests in a welcoming manner.
- Maintained cleanliness and organization of dining area.
- Trained new host staff on procedures and guest service standards.
- Supported event planning by preparing dining area for special occasions.
- Greeted guests warmly upon arrival, seating them promptly.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Assisted servers in bussing tables when needed during busy periods.
Cashier
Michaels Craft Store
Brownsville, TEXAS
10.2021 - 01.2022
- Processed customer transactions efficiently using cash registers and point-of-sale systems.
- Assisted customers with product inquiries and provided excellent service.
- Managed cash drawers, ensuring accurate cash handling throughout shifts.
- Collaborated with team members to maintain a clean and organized work area.
- Stocked shelves with merchandise, ensuring products were easily accessible for customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Education
High School Diploma -
Pace Highschool
Brownsville, TX06-2023
Skills
- Customer relationship management
- Order processing
- Database management
- Complaint resolution
Languages
English
Full Professional
Spanish
Full Professional
Japanese
Elementary
ASL
Elementary
Affiliations
- Enjoy watching true crime and murder mystery documentaries for their psychological depth and storytelling
- Passionate about reading thought-provoking books across genres, especially those with rich narratives or suspenseful plots
- Curious and always eager to learn, with a strong interest in exploring new topics, ideas, and perspectives
Timeline
Ramp/Customer Service Representative
American Airlines
02.2025 - Current
Cashier
Michaels Craft Store
10.2021 - 01.2022
Hostes
Kumori Sushi & Teppanyaki
09.2020 - 09.2022
High School Diploma -
Pace Highschool
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