Nahum Faubert Paulin
Ooltewah,TN
Summary
Passionate, self-motivated professional with years of leadership experience in team building. Bachelor's in Business Administration. Proven record in Business Management. Organized and result-oriented. Project Management. Independent Business Owner (IBO).
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Analyst, Customer Contact Center
Whirlpool Corporation
2018.08 - Current
- Responsible for the Canada Social Media, Product Exchange teams, and the Quality Evaluation team for Whirlpool Canada Customer Experience Center.
CA Bilingual Lead Social Care Senior Specialist
Whirlpool Corporation
2018.04 - 2018.08
- Delivered quality service, enhanced positive experiences, and earned customers' trust in Whirlpool brands while handling complaints on social media, which increased positive reviews.
Customer Care Lead Supervisor
Whirlpool Corporation
2017.03 - 2018.04
- Reduced escalation rate by mentoring and empowering care experts to become more resourceful in assisting customers.
Customer Relations Associates
Whirlpool Corporation
2016.07 - 2016.03
- Received inbound and placed outbound calls from and to both current and potential customers, to address their needs with questions, products or services.
Education
Master of Arts - Ministry
Tennessee Temple University
Chattanooga, TN12.2014
Bachelor of Arts - Business Administration/Management
Tennessee Temple University
Chattanooga, TN05.2013
Skills
- Fluent in French & English
- Continuous Improvement
- Communications and Media Audiovisual
- Customer Service and Personnel
- Virtual Mentoring
- C3 Training
- Public Speaking
- ECRM Training
- Computers and Electronics
- Word
- Excel
- PowerPoint
- HTML Programming
- Social Media Management
- Sprinklr
- Bazaarvoice
- Google Script & Automation
- Tableau & Data Studio
- Video Editing
Websites
Certification
- Continuous Improvement Fundamentals
- Life License
Languages
French
Native or Bilingual
Timeline
Senior Analyst, Customer Contact Center
Whirlpool Corporation
2018.08 - Current
CA Bilingual Lead Social Care Senior Specialist
Whirlpool Corporation
2018.04 - 2018.08
Customer Care Lead Supervisor
Whirlpool Corporation
2017.03 - 2018.04
Customer Relations Associates
Whirlpool Corporation
2016.07 - 2016.03
Master of Arts - Ministry
Tennessee Temple University
Bachelor of Arts - Business Administration/Management
Tennessee Temple University
- Continuous Improvement Fundamentals
- Life License
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