Nahum Faubert Paulin
Ooltewah,TN
Summary
Passionate, self-motivated professional with years of leadership experience in team building. Bachelor's in Business Administration. Proven record in Business Management. Organized and result-oriented. Project Management. Independent Business Owner (IBO).
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Analyst, Customer Contact Center
Whirlpool Corporation
Cleveland, Tennessee
08.2018 - Current
- Responsible for the Canada Social Media, Product Exchange teams, and the Quality Evaluation team for Whirlpool Canada Customer Experience Center.
CA Bilingual Lead Social Care Senior Specialist
Whirlpool Corporation
Cleveland, Tennessee
04.2018 - 08.2018
- Delivered quality service, enhanced positive experiences, and earned customers' trust in Whirlpool brands while handling complaints on social media, which increased positive reviews.
Customer Care Lead Supervisor
Whirlpool Corporation
Cleveland, Tennessee
03.2017 - 04.2018
- Reduced escalation rate by mentoring and empowering care experts to become more resourceful in assisting customers.
Customer Relations Associates
Whirlpool Corporation
Cleveland, Tennessee
07.2016 - 03.2016
- Received inbound and placed outbound calls from and to both current and potential customers, to address their needs with questions, products or services.
Education
Master of Arts - Ministry
Tennessee Temple University
Chattanooga, TN12.2014
Bachelor of Arts - Business Administration/Management
Tennessee Temple University
Chattanooga, TN05.2013
Skills
- Fluent in French & English
- Continuous Improvement
- Communications and Media Audiovisual
- Customer Service and Personnel
- Virtual Mentoring
- C3 Training
- Public Speaking
- ECRM Training
- Computers and Electronics
- Word
- Excel
- PowerPoint
- HTML Programming
- Social Media Management
- Sprinklr
- Bazaarvoice
- Google Script & Automation
- Tableau & Data Studio
- Video Editing
Websites
Certification
- Continuous Improvement Fundamentals
- Life License
Languages
French
Native or Bilingual
Timeline
Senior Analyst, Customer Contact Center
Whirlpool Corporation
08.2018 - Current
CA Bilingual Lead Social Care Senior Specialist
Whirlpool Corporation
04.2018 - 08.2018
Customer Care Lead Supervisor
Whirlpool Corporation
03.2017 - 04.2018
Customer Relations Associates
Whirlpool Corporation
07.2016 - 03.2016
Master of Arts - Ministry
Tennessee Temple University
Bachelor of Arts - Business Administration/Management
Tennessee Temple University