Nahum Viera Montiel
Infrastructure Support Analyst | IT Engineer
Reynosa,Tamaulipas
Summary
Infrastructure support professional with strong commitment to delivering dependable IT solutions and ensuring system stability. Known for effectively collaborating with teams and adapting to dynamic environments to achieve operational goals. Well-versed in network administration, system maintenance, and IT troubleshooting.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Infrastructure Support Analyst
HCLTech (Client: Caterpillar)
Reynosa, Tamaulipas
01.2024 - Current
- Led a digital transformation project, replacing printed documents with internal applications to reduce paper usage and printing costs.
- Developed Power BI dashboards for real-time data analysis and improved visibility into critical operational areas.
- Participated in the 'Refresh 2024' project, managing hardware replacement at end-of-life.
- Provided Level 2 technical support for local and remote users.
- Documented technical procedures and created user manuals.
- Developed customized solutions for clients, tailoring infrastructure design to meet unique business needs.
- Resolved issues in servers and software using range of tools and technologies to troubleshoot problems and identify solutions.
- Assisted end-users in resolving technical issues, providing timely support and clear communication.
IT Analyst
Eaton Industries
Reynosa, Tamaulipas
01.2022 - 01.2023
- Installed and configured operating systems, corporate software, and hardware.
- Maintained physical network infrastructure and connected devices.
- Managed incident tickets using ServiceNow, ensuring timely resolution within SLA.
- Onboarded new users: account creation, profile setup, and access configuration.
- Provided remote support via tools like AnyDesk, TeamViewer, and Remote Desktop.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Education
B.S. - Information Technology
UTTN Universidad Tecnologica De Tamaulipas Norte
01.2022 - 01.2024
Associate Degree - IT
UTTN Universidad Tecnologica De Tamaulipas Norte
01.2020 - 01.2022
High School Diploma -
Universidad Del Atlantico
01.2018 - 01.2020
Skills
IT Support: Hardware, software, peripherals, LAN/WAN networks
Software Development: C#, PowerApps, automation scripts
Databases: SQL Server (queries, maintenance, backups)
Microsoft 365 & Office Suite: Account management, workflows, advanced Excel
Power BI: Interactive dashboard creation
SharePoint: Content management, site configuration, permissions
Active Directory: User and group management, GPOs
ServiceNow: Incident and service request management, SLA tracking
Agile Methodologies: SCRUM, sprint-based team collaboration
Networking: IP addressing, structured cabling, network diagnostics
Problem-solving
Effective communication
Team collaboration
Adaptability
Time management
Troubleshooting techniques
Remote support
Hardware installation
Solution implementation
Database administration
Timeline
Infrastructure Support Analyst
HCLTech (Client: Caterpillar)
01.2024 - Current
IT Analyst
Eaton Industries
01.2022 - 01.2023
B.S. - Information Technology
UTTN Universidad Tecnologica De Tamaulipas Norte
01.2022 - 01.2024
Associate Degree - IT
UTTN Universidad Tecnologica De Tamaulipas Norte
01.2020 - 01.2022
High School Diploma -
Universidad Del Atlantico
01.2018 - 01.2020
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