Nahviah Griffin
Princeton,TX
Summary
Customer service professional with proven track record in delivering high-quality support in call center environment. Known for reliability and adaptability in meeting customer needs. Adept at fostering teamwork and achieving results through effective collaboration and customer engagement.
Diligent [Desired Position] with solid background in call center customer service. Efficiently handled customer inquiries and resolved issues, contributing to high customer satisfaction levels. Demonstrated strong communication and problem-solving skills.
Professional customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Law Offices of Mitchell D Bluhm & Associates
03.2020 - 05.2023
- Resolved client inquiries efficiently, enhancing overall customer satisfaction and loyalty.
- Implemented improvements in call handling procedures, reducing response times significantly.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Conducted follow-up calls to ensure resolution of issues and foster customer loyalty.
- Resolved customer inquiries efficiently through multi-channel communication platforms.
Preschool Teacher
Primrose Schools
03.2024 - 04.2025
- Developed engaging lesson plans to promote cognitive and emotional growth in preschool children.
- Facilitated individual and group activities, fostering social skills and teamwork among students.
- Implemented age-appropriate educational games, enhancing learning through play-based methods.
- Observed and assessed student progress, adapting teaching strategies to meet diverse learning needs.
- Maintained a safe and nurturing classroom environment, ensuring compliance with health regulations.
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Maintained organized, fun and interactive classroom to help children feel safe.
Education
High School Diploma -
McKinney North High School
McKinney, TXSkills
- Classroom management
- Classroom organization
- Child development
- Positive reinforcement
- Customer service
- Data entry
- Customer satisfaction
Timeline
Preschool Teacher
Primrose Schools
03.2024 - 04.2025
Customer Service Representative
Law Offices of Mitchell D Bluhm & Associates
03.2020 - 05.2023
High School Diploma -
McKinney North High School
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