Nahvi'ah Marston
Bremerton,WA
Summary
Energetic professional in the specialty coffee and customer service sector, known for high productivity and efficient task completion. Possess specialized skills in espresso drink preparation, latte art creation, and inventory management. Excel at interpersonal communication, time management, and adaptability, ensuring seamless operations and positive customer experiences. Creative Barista skillful in memorizing recipes, maintaining, and operating machines and taking customer orders. Offers hands-on experience making and serving coffee and coffee-based beverages. Courteous and respectful individual recognized for consistently receiving excellent feedback from customers. Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Overview
2
2
years of professional experience
Work History
EMS Driver
Olympic Ambulance
Bremerton, WA
01.2025 - Current
- Logged deliveries, drop-off times and special conditions in company system.
- Reported any incidents involving the truck or its cargo to management immediately.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Demonstrated ability to handle emergency situations calmly and effectively.
- Achieved consistently high customer scores due to exceptional service.
- Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
- Utilized GPS and maps for efficient route planning.
- Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Performed minor vehicle maintenance tasks to prevent disruptions.
- Picked up clients from specific locations to transport and drop off at destinations.
- Maintained delivery schedules without compromising safety.
- Saved fuel by leveraging GPS to identify faster routes.
- Performed basic maintenance tasks such as checking oil levels, tire pressure.
Lube Technician
Valvoline Instant Oil
Bremerton, WA
10.2024 - 01.2025
- Installed batteries, shock absorbers and exhaust systems.
- Removed old oil, replaced filters, and added correct amounts of fluids.
- Recognized safety hazards while working with tools and machinery in order to avoid injury or property damage.
- Reviewed work orders and discussed with supervisors.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
- Rotated tires and checked brakes on vehicles.
- Performed complete vehicle maintenance inspections and tapped off fluid levels.
- Educated customers about preventive maintenance services available to them.
- Checked fluids and maintenance-related parts and topped off or replaced.
- Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
- Installed new windshield wiper blades and checked tire pressure.
- Adjusted and repaired systems to meet manufacturers' performance specifications.
- Assisted in ordering parts from suppliers when required.
- Drained motor oil, changed oil filters and greased chassis fittings.
- Planned work procedures using charts, technical manuals and experience.
- Changed oil, transmission fluid and filters in vehicles.
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
- Replaced cabin, fuel, air and oil filters and tested vehicle horn and lights.
- Performed oil changes and lubrication services on a variety of vehicles.
- Kept shop area neat and clean by removing debris and safely disposing of used oil.
- Checked tire pressure and performed tire repairs, installations and maintenance tasks.
- Inspected fluid level for steering gear, power steering reservoir, transmission, rear axle housings and shackles.
Lead Barista
Greens On Your Way
Silverdale, WA
08.2024 - 10.2024
- Created signs and displays to advertise store products or events.
- Ensured compliance with local health codes by performing periodic inspections of work areas.
- Input orders into point of sale system and handled customer payments.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Implemented promotional activities, including in-store events, to increase customer engagement and sales.
- Memorized official and off-menu coffee and tea preparations.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Utilized point-of-sale systems for taking orders from customers.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Monitored food temperatures to ensure safety and quality standards were met.
- Followed recipes and customer requests to prepare meals.
- Delivered food orders promptly and accurately to guests tables.
- Greeted customers upon arrival in the dining area.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Ensured that all foods were prepared according to health department regulations.
- Organized take-out orders for customers who requested them.
- Prepared workstations with ingredients and tools to increase efficiency.
- Operated dishwashing machines safely and efficiently.
- Set up, restocked and cleaned dining areas.
- Assisted in the preparation of food items according to recipes and instructions.
Barista
Starbucks
Poulsbo, WA
03.2023 - 05.2024
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Memorized official and off-menu coffee and tea preparations.
- Stocked shelves with ingredients needed to make coffee drinks.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Received and accurately processed customer payments.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Stocked customer service stations with paper products or beverage preparation items.
- Checked brewing equipment for proper functionality.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Described menu items to customers and suggested products based on stated preferences.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Utilized POS system to receive and process customer payments.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
Education
High School Diploma -
Bremerton High
Bremerton, WA05-2024
Skills
- Customer service
- Vehicle inspection
- Equipment maintenance
- Effective communication
- Problem solving
- Team building
- Safety regulations
- Time management
- Navigational systems and GPS
- Relationship building
- Friendly and outgoing
- Route determination
- Vehicle maintenance
- Speedy and efficient
- Latte art
- Menu design
- Product upselling
- Coffee machinery
- Team player
- Tea expertise
- Coffee expertise
- Cash handling
- Opening and closing duties
- Espresso preparation
- Sales expertise
- Ingredient restocking
- Sandwich preparation
- Coffee brewing
- Cleanliness
- Order taking
- Point of sale operation
- Food running
- Menu memorization
- Food preparation
- Smoothie making
- Beverage preparation
- Table bussing
- Safe food handling practices
Affiliations
- I work on cars for fun, I'm also a tattoo artist in training! I love to play video games and cook!
Accomplishments
- At Starbucks, I was Employee of the Month, showcasing my ability to run the floor and effectively make 50 drinks an hour during the rush, running solo!
Timeline
EMS Driver
Olympic Ambulance
01.2025 - Current
Lube Technician
Valvoline Instant Oil
10.2024 - 01.2025
Lead Barista
Greens On Your Way
08.2024 - 10.2024
Barista
Starbucks
03.2023 - 05.2024
High School Diploma -
Bremerton High
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