Nahzir Holley
Tolleson,Arizona
Overview
7
7
years of professional experience
Work History
Janitor/porter
Berry Global
01.2023 - Current
- Preform basic Maintenance routines
- Sweep
- Mop
- Trash disposal/ corrugate
- Remove pallets and pallet debris
- Clean offices
- Clean all around buildings
Customer Service Representative
Aston Carter
01.2024 - 01.2025
- As a Customer Service Representative, the primary responsibilities are to answer customer questions, complaints and requests for Best Western Hotel via email and phone. Giving customers information about pricing and availability of hotel rooms. Investigating to find the best possible resolution for customer complaints. Identifying
- opportunities to upsell.
Sleep Outfitters
05.2023 - 01.2024
- Sit Down Forklift
- Unloading/Loading
- Data Entry/Inventory
- Lifting up to 100 pounds
- Delivering Customer orders
- Assisting truck drivers
Sheares
10.2019 - 01.2023
- Company Overview: warehouse lead/material handler/assembler
- Perform administrative tasks (answer the phone, take messages, contact clients, file records, basic accounting, and more)
- Knowledgeable of inventory control and warehouse procedures
- Ability to adapt to change and have sense of urgency for all matters
- Ability to diagnose, troubleshoot and resolve problems quickly
- Ability to prioritize multiple tasks and projects at one time
- Strong basic math skills
- Interpersonal skills to be focused on associate engagement, fostering teamwork and collaboration towards achieving team goals
- Ability to interact confidently with all levels of management
- Stack pallets
- Transfer pallets
- Wrap pallets
- Package and assemble shipment
- Make labels
- Warehouse lead/material handler/assembler
Walmart
07.2018 - 09.2019
- Company Overview: customer service /retail
- Ensure proper organization of the store
- Respond to customer complaints and questions
- Contribute to the customer service experience
- Educate and enlighten customers on product prices and details
- Address challenges according to policies of Walmart
- Handle issues of return, exchange, and refund
- Treat customers with courtesy
- Help customers with locating items
- Adhere to safety procedures in ensuring the security and safety of customers within the store
- Ensure total satisfaction of customers during their shopping experience
- Respond professionally to compliments and complaints from customers
- Ensure displaced merchandise are returned to their positions on the shelf
- Maintain a balance cash drawer
- Activate phone cards and gift cards
- Handle request for money orders
- Respond to phone, emails, and post from customers
- Troubleshoot sales inquiries
- Deal with customers through the telephone, electronic means, and face to face
- Give quick response to customers' inquiries
- Customer service /retail
Education
High school diploma -
Tolleson, ArizonaSkills
- Leadership skills
- Communication skills
- Reliable
- Problem solving
- Organization
- Accuracy & attention to detail
- Time management
Timeline
Customer Service Representative
Aston Carter
01.2024 - 01.2025
Sleep Outfitters
05.2023 - 01.2024
Janitor/porter
Berry Global
01.2023 - Current
Sheares
10.2019 - 01.2023
Walmart
07.2018 - 09.2019