Nahzje Quail
Philadelphia,PA
Summary
Dedicated Customer Service Professional motivated to accomplish customer satisfaction. With over six years of experience providing exceptional service to customers and clients. Productive relationship builder that is great at exceeding expectations and creating solutions that provide value to the company. Highly ambitious, driven, energetic, dependable, goal oriented, meticulous, enthusiastic aiming to use proven skills to effectively fill this position offering the highest quality care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
Thomas Jefferson Hospital (MSP)
09.2021 - Current
- Manage and monitor about 20 women with substance abuse in recovery with their young children daily.
- Build and maintain positive staff relationships to promote teamwork and better serve clients.
- Keeps facility clean, perform basic maintenance and restock supplies to support program needs.
- Monitor clients medications at reserved times.
- Conduct client rounds to monitor residents on a daily basis.
- Document observation notes in the ECR system via computer.
Front Desk Receptionist
Maison De Chic
01.2017 - 02.2021
- Welcomed all clients with friendly greeting, responded to general questions, gathered nature of visit and directed clients to designated beauty stations.
- Corresponded with over 40 clients via email, telephone and business website through the computer for appointment conformation and communication.
- Maintained a clean and neat reception area to give visitors positive first impression.
- Monitored office supplies by checking inventory and placing orders.
Outreach Specialist
Horizon House
06.2018 - 10.2020
- Established positive relationships with 10-20 homeless participants regularly building rapport.
- Offered personalized support to homeless participants needing shelter services, helped connect each person with available resources and relevant team members.
- Recorded and transcribed confidential client information into applicant tracking system and database while providing applicants with meals, clothing and transportation.
- Increased referrals by calling on target groups, organizations and professionals.
Education
High School Diploma -
Mastery Charter School
Philadelphia, PA06.2013
Skills
- Adaptability and Flexibility
- Computer Literacy
- Creative Problem Solving
- Customer Service
- PC Proficiency
- Strong Verbal and written communication
- Teamwork
- CPR/First Aid Certified
- Documentation
- Organization
- Time Management
- Interpersonal
Certification
National Restaurant Association Servsafe Food Handler Certificate of Achievement.
Timeline
Behavioral Health Technician
Thomas Jefferson Hospital (MSP)
09.2021 - Current
Outreach Specialist
Horizon House
06.2018 - 10.2020
Front Desk Receptionist
Maison De Chic
01.2017 - 02.2021
High School Diploma -
Mastery Charter School
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