Nai Aung
Stone Mountain
Summary
Detail-oriented, responsible, and trustworthy employee who enjoys contributing to a team effort and creating a good working environment. Dynamic IT professional with a proven track record at Tes-amm USA, excelling in project management and data security. Adept at leading teams to achieve high-quality outcomes while training employees on device operations. Recognized for creating detailed project plans and enhancing customer service through effective communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Operation Tech Lead
Tes-amm USA
Tucker
02.2019 - 06.2022
- Managing and overseeing the technical aspects of a team's work, ensuring projects are completed efficiently and to a high standard.
- Secure customers' information, and ensure their devices' HDDs or SSDs are wiped or shredded.
- Install or image both Windows and macOS, and configure and test networking devices.
- Guide new employees on how to care for and operate computing devices, such as switches, routers, and servers.
- Target the project, and accomplish the goal. All the devices I fix or repair have to be high-quality.
- Created detailed project plans with timelines, deliverables, and resources needed.
FULL TIME IT STUDENT
Earle C. Clements Job Corps Academy
Morganfield
11.2017 - 12.2018
- CompTIA A+, IC3 Global Standard 5, Microsoft Office specialist, Networking Specialist, and IC3 Global Standard 5 certifications.
- Completed multiple hands-on IT projects.
- Graduated with a high school diploma, computer technician, network technician, and office administration.
- Center director award, certified advanced leadership training, customer services, and involvement in student activities.
Education
Some College (No Degree) - Network And System Administration
Georgia Piedmont Technical College
Clarkston, GASkills
- Project management
- Network troubleshooting
- Device configuration
- Data security
- Employee training
- Technical documentation
- Problem solving
- Team leadership
- Customer service
- Risk assessment
Timeline
Operation Tech Lead
Tes-amm USA
02.2019 - 06.2022
FULL TIME IT STUDENT
Earle C. Clements Job Corps Academy
11.2017 - 12.2018
Some College (No Degree) - Network And System Administration
Georgia Piedmont Technical College
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